Urgent Returns Issue...

[streetster]

hey guys,

I bought a Zalman VF900 cooler for my 7900gt a few months back (LN 13596), tried to install it, but one of the screws (the big inverted-thumbscrew things) doesnt tighten up properly, hence theres not enough contact made with the card...

the zalman has been sitting at home for a while now (im @ uni at the mo), but the whine of the 7900gt fan is really starting to get to me... is there any chance you could send me a new thumbscrew? I dont have the packaging for the zalman anymore, so I doubt I could RMA it - I tried emailing zalman (this was a couple of weeks back) without response...


Mark

here is a google'd picture of what i mean, the 4 thumbscrews that go on the bottom side of the card...

[Mark@SCAN]

Hi

Please PM me with the invoice number you purchased the Zalman cooler on.

Regards

[streetster]

ygpm

[streetster]

ok, I wont be able to send the zalman back until mid-december... guess i'll re-apply for the RMA then?

[Mark@SCAN]

As per my e-mail to your personal e-mail address yesterday, just better to give us a call when you are ready to return the item and we *may* need to issue you with a new returns number.

Thanks

[streetster]

bit of a bump, finally found the zalman, gonna get it all packaged up now, but I was wondering if i need a new RMA number, of if I can use the old one?

Oh and i've got another RMA i need to setup as per this thread however I cant do that til february, as I'm using the harddrive, and I need to RMA a different drive back to Maxtor before I can let this one go!


Cheers

[streetster]

hup. back to the front page

[streetster]

ttt again!

[Mark@SCAN]

Hi

Can you please PM me with your invoice details.

Regards

[streetster]

done

[streetster]

wow, RMA completed already, thats awesome

quick question, will i get a refund or a replacement? shall i just sit back and relax now?

[streetster]

Hey guys, the 'warranty replacement' arrived today. Not at all impressed for the following reasons:

1. It's a used product (mine had been used for <30mins)
2. You haven't given me the screws to attach it to the graphics card!
3. Its broken, the heatpipe has sheared away from the cooler
4. You've given me some 'used' gpu ramsinks which were all stuck to each other and aren't going to be of any use!


Please can you send me a new replacement Zalman VF900-CU, as the item i received was a bit of a joke...

The highlights sections in the image below show what you sent me (i've taken the image from google, as I dont have a digital camera):

[streetster]

ttt, i always feel that the title of this thread stops it getting answered sooner!

[DavidM]

Thread title changed... and details forwarded to returns for you.

[Mark@SCAN]

Hi

I emptied my PM box just the other day so no longer have your invoice/RMA details. Could you please PM me with your invoice/RMA details again and i'll get this sorted for you.

Regards

[streetster]

@DavidM - thanks for the title change

@Mark - PM sent