Scan Customer Services

[acs1]

This is my first post on this forum and I would jsut like to say how impressed I am at your customer services team.

I have used other companies in the past who have had me on hold for about 45 mins only to cut me off and I have had to start the process all over again.

I placed an order over the weekend and recieved an e-mail this morning confirming the details. The prices on two of the items were more expensive than what was on the today only page. I phoned scan and was not even placed on hold before I got through to a very nice girl called Carrie who within the space of one minute altered the prices and actually added something to the order for me. All the way through the call she was very helpful and understanding, bearing in mind it was a monday morning!!!

I am usually the first one to slag off bad customer services but this was so surprising for me that I had to post!!!

Stand by for the next post that says items have turned up and dont work!!!!

Adam

[redsky009]

company forums are usually littered with complaints about service etc etc, but if you look through this one, most of the comments are good or the problems are resolved quickly.

The first part of my Scan order should arrive today more to come soon...

[redsky009]

..and arrived, on time and with all the right bits now, just gotta go home and test them.

[robbo]

good service should be rewarded as well as commens on poor service.


robbo

[Pellzzr]

Same here, ordered my PC about 10 days ago and had 4 conversations with Phil and some of the C/Service guys and i have been nothing but impressed.

The dealings i have had so far have been excellent, very pleasant and informative.

Just cant wait to get hold of my new PC.

Will be buying more from Scan in the future .