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Thread: No reply to query sent Friday 17th

  1. #1
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    No reply to query sent Friday 17th

    "Your allocated query number is ****

    We can acknowledge receipt of your online query and a member of our Support Team will contact you shortly. Thank you for your patience in the meantime.

    Please retain the OLQ number and quote in any further conversations / correspondence regarding this query "

    Any ideas of an ETA for a response on this? Had expected some kind of response by now.

    Cheers,

    Niall
    Last edited by DavidM; 22-11-2006 at 04:13 PM.

  2. #2
    Moderator DavidM's Avatar
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    You had a reply sent at 17:15:49 on the same day.

    Please re-check your email in case a spam filter has trapped it

    (I'll re-send the reply as well)

  3. #3
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    I sent one ~6.30am Tues (a suggested config. + questions). How long should I wait before thinking something's amiss?

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    Retail Sales Manager Chris P's Avatar
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    Clanger

    Please PM me the OLQ number through

    Cheers

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    Retail Sales Manager Chris P's Avatar
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    Clanger

    You received a reply : 21/11/06 09:44:30 from Steve A

    Please re-check your email in case a spam filter has trapped it

    (I'll re-send the reply as well)

    Regards

  6. #6
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    Quote Originally Posted by DavidM View Post
    You had a reply sent at 17:15:49 on the same day.

    Please re-check your email in case a spam filter has trapped it

    (I'll re-send the reply as well)
    Hi,

    Thanks for the prompt response - it seems likely that my gmail spam filter picked it up,only it's not there, and nor is the resent reply.

    Have pm'd you another 2 email addresses - can you please send to those for me?

    Thanks muchly,

    Niall

  7. #7
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    The address on our system is a Hotmail address, please check your junk mail, it will be there. You will need to right click this and select this is not junk and in future all mails will goto your inbox.

    Quote Originally Posted by Skinleech View Post
    Hi,

    Thanks for the prompt response - it seems likely that my gmail spam filter picked it up,only it's not there, and nor is the resent reply.

    Have pm'd you another 2 email addresses - can you please send to those for me?

    Thanks muchly,

    Niall

  8. #8
    Moderator DavidM's Avatar
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    I've resent it to the two emails you passed me as well.

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    Quote Originally Posted by ChrisP View Post
    Clanger

    You received a reply : 21/11/06 09:44:30 from Steve A

    Please re-check your email in case a spam filter has trapped it

    (I'll re-send the reply as well)

    Regards
    BTW, no, I definitely didn't receive that (original) reply.

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