City Link Problems

[Barrichello]

Hiya Scan guys

I tried calling Customer services but can not get through, probably because its lunch time which i can understand you may be busy.

Basically i have a order that should of been delivered yesterday by city link, and despite beeing in all day nobody came. I checked status on their webiste this morning and it says "The goods have been returned to the branch after an unsuccessful delivery attempt" I rang them and explained that this could not be as...

1. I did not get anything through post box saying they attempted, and i saw no van outside my house all day, and....

2. I had been sitting in my office (10 meters from my front door) and that another item i had delivered on next day delivery from another supplier through UPS (cpu cooler you ran out off) turned up fine.

After a period on hold they changed their stance and said sorry we didnt try to deliver, so will do so today. It still has not turned up and i cant get through to city link, and im not to confident it will turn up today.

My question to Scan is that if it does not turn up today i can not sit at home for a 3rd day waiting hopelessly for my goods to arrive, so i will need to cancel this approx £700 order with you, how would i go about this if my goods are stuck in limbo with city link?

best regards

[Chris P]

Barrichello

Please PM me the invoice number and I will ask CS to contact the courier for you and then contact you directly

Regards

[Barrichello]

Thanks for the quick response ChrisP - i have PM'ed you the details.

[Chris P]

I have passed this onto CS you should receive a response very soon.

Let me know if you don't and I will chase this for you

Regards

[Barrichello]

Not heard a thing from anyone yet and still no delievery

City link not answering their phone - and even if they do i doubt i will get anything positive from them. You would of thought that if they failed to deliver yesterday they would at least make a effort to deliver as soon as possible the next day?


edit# i finally got through to my local depo (Beckenham) and they said that it will be here by end of day, and that the "Supervisor" will be delivering it (i somehow doubt that) and that he had problems with his van. I would probably believe this if i hadnt googled the following "City link beckenham" and read all the horror stories

anyway wish me luck

[Chris P]

You should now have received an E-mail response from CS

Regards

[Barrichello]

You should now have received an E-mail response from CS

Regards

Yep - just checked email, thanks for that.

Sitting and waiting and hoping now

regards

[Barrichello]

Hello - cheers again for contacting city-link for me. They turned up at the last minute in a unmarked white van rather than the usual city link vechile but no matter - i started building it 2 hours ago and all is going well. Im sure ill be posting on hardstuff forum to make sure it looks like my first real ever pc build is going well

thanks again

regards

[Chris P]

Glad everything turned out ok

[rolph]

Know how you feel.

I was expecting a delivery on Monday 27th. Stayed home. No delivery.

Couldn't get their tracker to work on Tuesday morning. On Tuesday night it said that "delivery point closed (carded)". Which means nobody home, card left. This was impossible.

Phoned my local branch (Swansea) Wednesday morning and was told just what i'd read on the website. They took my home and mobile number so the driver could contact me. Still nothing all day so phoned again late afternoon.

Then i was told that the driver had left the card at a house with a brown door on Monday (mine is blue) so now i've no idea where he's been. The man on the phone was optimistic he would turn up by 5:30pm (this was at 4:40pm). Of course he didn't. Anyway i gave him some directions to pass on to the driver. He also told me that the drivers dont have mobile phones (unless they have personal ones).

So there's a few possible options.

He's been to the same address again as on Monday (the incorrect one) and either left the card or actally delivered the goods to somebody. If he has left another card does this count as 2 attempted deliveries so now i have to go their branch to pick up the goods myself. This would be allmost a 3 hour round trip.

If he has delivered the goods to somebody else, where does that leave me legally?

Any answers gratefully received.

As of this time the tracker website still hasn't been updated so i dont know what the result of todays' (Wednesday) delivery attempt was.

The second part of my order (waiting for stock of Corsair XMS2 2Gb memory) is still pending. Not looking forward to that.

Thanks

[Barrichello]

Sorry to hear of your problems rolph I have found that it is very hit and miss with City Link. Apparantly my local Beckenham branch is famous on the internet for all its issues people have with deliveries.

But then when i have stuff delivered to my work address in the square mile (center London) i never have a problem, always next day and on time.

Hope you get all your stuff ok.

[yamangman]

Had the same problem once before, I phoned up and the cheeky mare on the other end asked me "are you sure you wern't in bed". I was fuming.

[Fabula]

City Link have had problems for years. Unfortunately they are used quite often.

Dabs use parcelforce and I've not had many problems with them.