City Link Next Day ?

[Shocky01]

Hi, a question to all Scan customers regarding City Links Next day delivery.. How oftern do you actually receive your item next day because most of the orders I've placed recently well selecting next day from scan and also competitors who also use city link have dispatched on the day its ment to be delivered.. Meaning I get it at least a day later then predicted.. . Whos fault is this? Scan or City Link?

Just seems next day no longer means next day..

[johnny02004976]

i've noticed this as well, its not isolated to one e-tailer it seems to be City Link thats the problem. It can be very frustrating when you take the day off work to take delivery

[DavidM]

You'll find that most (over 90% plus) of orders are despatched either on the estimated date, or ahead of it (unless a later one is requested) from ourselves.

[Shocky01]

You'll find that most (over 90% plus) of orders are despatched either on the estimated date, or ahead of it (unless a later one is requested) from ourselves.

I find that hard to believe considering my last 4 orders have all been despatched late...But maybe im just that unlucky..

[DavidM]

Drop one of my colleauges a PM if you've had issues (sorry my PMs out of action) and we'll look into any issues you've had.

[Chris P]

Next day delivery is only guaranteed from the point of despatch and as David says between 92 - 94% of orders have met their estimated despatch date, which I personally think is excellent especially at this time of year.

Hats off to the Pickers and Packers

http://www.scan.co.uk/delivery/

[GoNz0]

damn so many of us seem to fall into that 6%, maybe a couple more staff and you could resolve this new issue that i keep seeing pop up. its almost like you expanded without taking on more staff

xmas is coming, i hope you can cope !

[kalniel]

While my dispatch is often a day later than hoped (or more if stock problems), the delivery from dispatch has always been next day. That's 100% of 7 completed orders so far.

Aside from stock problems and one location mix up, the dispatch estimates have been accurate, if not as speedy as I'd like. The trick is to order on days in the middle of the week and get them in early in the day, then you've got the best chance of a same-day dispatch, but that is quite rare these days (scan are just busy ).

[Chris P]

GoNz0

That could be further from the truth to be honest

Don't forget order delayed because of stock issues also pays a part in this figure also

Obviously we strive to reach a 100%, however this is not always possible no matter how many staff you have.

[GoNz0]

not forgotten the can of red bull per day for the pickers have you ?

[Mossy]

I think its Sales who need the Red Bull at the moment :-)

[Chris P]

[DavidM]

Preffer "Relentless" - the Coca Cola version

[JohnS]

I think its Sales who need the Red Bull at the moment :-)

LOL i dont think me and redbull would be a good idea

[DavidM]

You certainly don't need that

[Mossy]

True carry on posting and you wont need wings to fly