Results 1 to 12 of 12

Thread: Ebuyer wasn't that bad

  1. #1
    YUKIKAZE arthurleung's Avatar
    Join Date
    Feb 2005
    Location
    Aberdeen
    Posts
    3,280
    Thanks
    8
    Thanked
    88 times in 83 posts
    • arthurleung's system
      • Motherboard:
      • Asus P5E (Rampage Formula 0902)
      • CPU:
      • Intel Core2Quad Q9550 3.6Ghz 1.2V
      • Memory:
      • A-Data DDR2-800 2x2GB CL4
      • Storage:
      • 4x1TB WD1000FYPS @ RAID5 3Ware 9500S-8 / 3x 1TB Samsung Ecogreen F2
      • Graphics card(s):
      • GeCube HD4870 512MB
      • PSU:
      • Corsair VX450
      • Case:
      • Antec P180
      • Operating System:
      • Windows Server 2008 Standard
      • Monitor(s):
      • Dell Ultrasharp 2709W + 2001FP
      • Internet:
      • Be*Unlimited 20Mbps

    Ebuyer wasn't that bad

    I heard a lot of bad stuff about RMA-ing stuff with Ebuyer. I just did it 3 days ago and It was quick and easy.

    RMA Request Opened - 18 Nov
    Package Sent - 21 Nov (Can't be arsed to send the package on a Saturday)
    Package Received - 24 Nov 10:57 (Time for email reception, more like they got it earlier but processed later)
    Product tested/found faulty - 24 Nov 10:59
    Replacement ordered, but no stock - 24 Nov 11:03
    Order dispatched - 24 Nov 19:28 (stock just arrived?)
    Expected delivery date - 25 Nov

    4 days turnaround wasn't bad at all. Now just let me try and claim the return postage.
    Workstation 1: Intel i7 950 @ 3.8Ghz / X58 / 12GB DDR3-1600 / HD4870 512MB / Antec P180
    Workstation 2: Intel C2Q Q9550 @ 3.6Ghz / X38 / 4GB DDR2-800 / 8400GS 512MB / Open Air
    Workstation 3: Intel Xeon X3350 @ 3.2Ghz / P35 / 4GB DDR2-800 / HD4770 512MB / Shuttle SP35P2
    HTPC: AMD Athlon X4 620 @ 2.6Ghz / 780G / 4GB DDR2-1000 / Antec Mini P180 White
    Mobile Workstation: Intel C2D T8300 @ 2.4Ghz / GM965 / 3GB DDR2-667 / DELL Inspiron 1525 / 6+6+9 Cell Battery

    Display (Monitor): DELL Ultrasharp 2709W + DELL Ultrasharp 2001FP
    Display (Projector): Epson TW-3500 1080p
    Speakers: Creative Megaworks THX550 5.1
    Headphones: Etymotic hf2 / Ultimate Ears Triple.fi 10 Pro

    Storage: 8x2TB Hitachi @ DELL PERC 6/i RAID6 / 13TB Non-RAID Across 12 HDDs
    Consoles: PS3 Slim 120GB / Xbox 360 Arcade 20GB / PS2

  2. #2
    YUKIKAZE arthurleung's Avatar
    Join Date
    Feb 2005
    Location
    Aberdeen
    Posts
    3,280
    Thanks
    8
    Thanked
    88 times in 83 posts
    • arthurleung's system
      • Motherboard:
      • Asus P5E (Rampage Formula 0902)
      • CPU:
      • Intel Core2Quad Q9550 3.6Ghz 1.2V
      • Memory:
      • A-Data DDR2-800 2x2GB CL4
      • Storage:
      • 4x1TB WD1000FYPS @ RAID5 3Ware 9500S-8 / 3x 1TB Samsung Ecogreen F2
      • Graphics card(s):
      • GeCube HD4870 512MB
      • PSU:
      • Corsair VX450
      • Case:
      • Antec P180
      • Operating System:
      • Windows Server 2008 Standard
      • Monitor(s):
      • Dell Ultrasharp 2709W + 2001FP
      • Internet:
      • Be*Unlimited 20Mbps
    Update: CS response is pretty quick, got a reply that I'll get my postage back
    Workstation 1: Intel i7 950 @ 3.8Ghz / X58 / 12GB DDR3-1600 / HD4870 512MB / Antec P180
    Workstation 2: Intel C2Q Q9550 @ 3.6Ghz / X38 / 4GB DDR2-800 / 8400GS 512MB / Open Air
    Workstation 3: Intel Xeon X3350 @ 3.2Ghz / P35 / 4GB DDR2-800 / HD4770 512MB / Shuttle SP35P2
    HTPC: AMD Athlon X4 620 @ 2.6Ghz / 780G / 4GB DDR2-1000 / Antec Mini P180 White
    Mobile Workstation: Intel C2D T8300 @ 2.4Ghz / GM965 / 3GB DDR2-667 / DELL Inspiron 1525 / 6+6+9 Cell Battery

    Display (Monitor): DELL Ultrasharp 2709W + DELL Ultrasharp 2001FP
    Display (Projector): Epson TW-3500 1080p
    Speakers: Creative Megaworks THX550 5.1
    Headphones: Etymotic hf2 / Ultimate Ears Triple.fi 10 Pro

    Storage: 8x2TB Hitachi @ DELL PERC 6/i RAID6 / 13TB Non-RAID Across 12 HDDs
    Consoles: PS3 Slim 120GB / Xbox 360 Arcade 20GB / PS2

  3. #3
    Anthropomorphic Personification shaithis's Avatar
    Join Date
    Apr 2004
    Location
    The Last Aerie
    Posts
    10,839
    Thanks
    645
    Thanked
    871 times in 735 posts
    • shaithis's system
      • Motherboard:
      • Asus P8Z77 WS
      • CPU:
      • i7 3770k @ 4.5GHz
      • Memory:
      • 32GB HyperX 1866
      • Storage:
      • Lots!
      • Graphics card(s):
      • Sapphire Fury X
      • PSU:
      • Corsair HX850
      • Case:
      • Corsair 600T (White)
      • Operating System:
      • Windows 10 x64
      • Monitor(s):
      • 2 x Dell 3007
      • Internet:
      • Zen 80Mb Fibre
    Well, if they screwed up EVERY order/CS call would they still be in business?
    Main PC: Asus Rampage IV Extreme / 3960X@4.5GHz / Antec H1200 Pro / 32GB DDR3-1866 Quad Channel / Sapphire Fury X / Areca 1680 / 850W EVGA SuperNOVA Gold 2 / Corsair 600T / 2x Dell 3007 / 4 x 250GB SSD + 2 x 80GB SSD / 4 x 1TB HDD (RAID 10) / Windows 10 Pro, Yosemite & Ubuntu
    HTPC: AsRock Z77 Pro 4 / 3770K@4.2GHz / 24GB / GTX 1080 / SST-LC20 / Antec TP-550 / Hisense 65k5510 4K TV / HTC Vive / 2 x 240GB SSD + 12TB HDD Space / Race Seat / Logitech G29 / Win 10 Pro
    HTPC2: Asus AM1I-A / 5150 / 4GB / Corsair Force 3 240GB / Silverstone SST-ML05B + ST30SF / Samsung UE60H6200 TV / Windows 10 Pro
    Spare/Loaner: Gigabyte EX58-UD5 / i950 / 12GB / HD7870 / Corsair 300R / Silverpower 700W modular
    NAS 1: HP N40L / 12GB ECC RAM / 2 x 3TB Arrays || NAS 2: Dell PowerEdge T110 II / 24GB ECC RAM / 2 x 3TB Hybrid arrays || Network:Buffalo WZR-1166DHP w/DD-WRT + HP ProCurve 1800-24G
    Laptop: Lenovo Flex 2 / 12GB RAM / 240GB Corsair Force 3 Printer: HP CP1515n || Phone: HTC One U11 || Other: Samsung Galaxy Tab 4 Pro 10.1 CM12.1 / Playstation 4 + G29 + 2TB Hybrid drive

  4. #4
    Senior Member
    Join Date
    Jun 2005
    Location
    UK
    Posts
    451
    Thanks
    13
    Thanked
    6 times in 6 posts
    Personaly I can't moan about their service.
    One of the few who will actualy refund you the postage costs or arange city link to collect it if you do have a problem.

  5. #5
    Registered User
    Join Date
    Mar 2007
    Posts
    4
    Thanks
    0
    Thanked
    1 time in 1 post
    Quote Originally Posted by Ricco View Post
    Personaly I can't moan about their service.
    One of the few who will actualy refund you the postage costs or arange city link to collect it if you do have a problem.
    My first problem with them was a few years ago now and was minor but annoying (the old chestnut of ordering a mouse that was in stock, selecting super saver delivery and then being told two weeks later that it has gone out of stock).

    But recently they seem to be much improved, I had some faulty memory and the whole process of sending it back and getting a refund took about two weeks. A real live human being even called my house to confirm it all, now that is a novelty these days, all in all a thumbs up from me

    I'd still feel better if I lived close to their trade counter after that experience with Aria I had, but the choice of computer shops locally is 1 now - PC World

  6. #6
    Registered+
    Join Date
    Dec 2004
    Posts
    54
    Thanks
    0
    Thanked
    0 times in 0 posts
    There was a lot of moaning about ebuyer 2 or 3 years ago, but recently I haven't heard of a single problem.

    I've just RMA'd some RAM under DSR. No problems, so far - I've just posted it back to them today. I've RMA'd stuff in the past without any problems.

    Deliveries are on time. Stuff arrives well packaged. Prices are good.

  7. #7
    Sukiyaki Western! notsobig's Avatar
    Join Date
    Jul 2006
    Location
    London
    Posts
    1,003
    Thanks
    32
    Thanked
    20 times in 20 posts
    I had no luck with them at all. For my first order I had missing delivery and my case wasn't delivered.(They refund me for that later though - after 1 month to be precise)For my second order graphic card I ordered arrived DOA and they refused to refund the postage for some reason, how nice

  8. #8
    Senior Member
    Join Date
    Oct 2006
    Posts
    434
    Thanks
    0
    Thanked
    2 times in 2 posts
    its the newegg for uk

  9. #9
    Registered+
    Join Date
    Feb 2007
    Posts
    45
    Thanks
    0
    Thanked
    0 times in 0 posts
    I've always found Ebuyer to be fine. RMAs have always been dealt with quickly and without fuss and the couple of occasions when I've reported missing items, they've sent them out immediately with no questions asked.

  10. #10
    Senior Member
    Join Date
    Mar 2007
    Posts
    215
    Thanks
    2
    Thanked
    2 times in 2 posts
    Quote Originally Posted by Ricco View Post
    Personaly I can't moan about their service.
    One of the few who will actualy refund you the postage costs or arange city link to collect it if you do have a problem.
    heh i do that too! got to the point where i'd pick the most expensive/quickest delivery, if citylink delivery then meh no problem, if they dont, straight onto ebuyer for a discount, err i mean delivery refund

  11. #11
    Senior Member
    Join Date
    Jul 2005
    Location
    Birmingham
    Posts
    3,050
    Thanks
    248
    Thanked
    33 times in 31 posts
    • amjedm's system
      • Motherboard:
      • Asus A8N-Sli Premium
      • CPU:
      • Athlon X2 4200 S939 + Scythe Ninja rev A
      • Memory:
      • 2GB Corsair DDR PC3200
      • Storage:
      • Samsung T 160GB Sata in Scythe Quiet Box
      • Graphics card(s):
      • Nvidia 6600 256MB + Cooling Mod
      • PSU:
      • Enermax Noisetaker 485 (fanless) - lower chamber P180 fan doing the PSU cooling
      • Case:
      • P180 (modded - easier cable routing, front and rear grills cut)
      • Operating System:
      • XP Pro
      • Monitor(s):
      • LG 22" WTQ?
      • Internet:
      • O2 8MB (Standard)
    My recent experience was good, I called but hung up due to a queue. Got a call back from a lady saying I'd called that number and hung up

  12. #12
    Senior Member
    Join Date
    Oct 2003
    Posts
    603
    Thanks
    2
    Thanked
    0 times in 0 posts
    They lost my copy of windows vista they sent it normal mail and i never received it one month later almost.

    ( have to wait 15 days and ofc it had to not include the holidays - damn royal mail )

    In the end I brought another copy elsewhere.

    Still seeing if i will get a refund or not, i've given up on them.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Good, bad and the ugly
    By XA04 in forum General Discussion
    Replies: 8
    Last Post: 19-03-2005, 12:13 AM
  2. Ebuyer weekend specials
    By Rave in forum Retail Therapy and Bargains
    Replies: 1
    Last Post: 13-06-2004, 11:12 AM
  3. Ebuyer free shipping on flash memory + other offers
    By Rave in forum Retail Therapy and Bargains
    Replies: 9
    Last Post: 03-06-2004, 08:10 PM
  4. Ebuyer deals (free shipping on some flash media)
    By dkmech in forum Retail Therapy and Bargains
    Replies: 1
    Last Post: 03-06-2004, 04:40 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •