Like oclocker has said, do that, also mention BBC Watchdog, usually gets them jumping. Do they by any chance have a head office ? Reason for asking is if they are perhaos a chain if small independant stores and go over their heads ?Originally Posted by oclocker
Laptop was £693 which is crap loads of money for me
The thing is it's past the 28 days now because the ****ing company was pissing about...I really get wound up by these things but can never seem to perswade someone over the phone.
So, bring on me dad. The finincial advisor and someone who has studied law (many year a go I might add!). I've seen him angry on the phone and he's a genius
I'm gonna get him to ring friday when I see him, and cheers for tips guys. Been reading the standard trading stuff and I'll be filling in a form ready to send if nothing is resolved. If still nothing I dunno if I've got the energy and I'll just rma it.
Btw it was www.asuslaptop.co.uk and good prices but baaaaad service.
Last edited by MonkeyBum; 08-08-2006 at 11:26 PM.
28days means nothing.
7days means nothing.
If its faulty, its faulty. Period.
Im sick of hearing companys come out with BS like this. Your contract is with them. If you tell them to deal with it, they have to deal with it. Even if it means they just directly pass it on to ASUS and add's another person in the chain.
Did you pay by CC ? If so, id seriously consider doing chargeback.
Goods failing that soon is not acceptable. Dont let them get away with it.
Dont settle for a repair - what else is going to go wrong ?
My advice : New machine or refund.
You know this business of 7 days etc is a load of cows poop, and I personally if it wasme would go in there and make an absolute a$$ of myself in there all day till they did something, did that before with a small item,took it back, wasn't fit for the purpose I bought it for and just stood there for an hour, rather quietly, lookign at the them every time they took some money from another customer and shot a dirty black look at the sales person who took my money, it wasn't long before the manager was out of his office to come and see me. Told him calmly the situation, he called the sales person over told him to give me my mone back, then to see him later to collect his P45 !! ha ha.
Right cheers, I'm defintealy gonna make a big fuss now
Will mention everything you've said, and try and get something resolved. Refund would be golden but even a machine exchange I would be happy with.
EDIT: Btw paid with CC, is a chargeback a long legal proccess or just insurance cover?
To do chargeback you need to prove to the bank you have taken reasonable steps to get your money back without involving them.
This means you log ALL communication with them, no matter how small.
If you don’t get it back, and you have exhausted all other means, you go and tell them of the situation. If you have reasonable evidence, they will usually just give you a refund (MasterCard are pretty good at this), and then take it up on your behalf.
One of the most important things to remember is “be honest”. Don’t exadurate claims – they will come back and bite you in the ass.
It’s worth informing the bank via a letter, just to let them know of the situation and that you *may* be looking to take action down this route. Some will help you out in reclaiming your money via a non chargeback method, if it’s going to save them money.
And finally, Contact trading standards. Let them know of the situation. Who’s to say there are not already actions going on against this company?
Once you have informed them, they can tell you how to proceed. If the company then doesn’t do this, they will usually step in. As they have the power to close businesses down pretty quickly, there is usually little hassle after this.
Agent you're a star thanks so much
I've rung standard trading on advice, they say I'm defintealy entitled to a repair or replacement, a refund is a bit iffy but maybe. They've told me to send a letter (writing now) about all this shizno, and then take action from there. Great thing is 7-10 days for them to reply so I don't have to be sitting waiting for it coz I'll be on holiday!
Gotta revive my english skills now, but thanks for all advice everyons given because it might be going somewhere now
go to the store on saturday at mid day. start complaining as loud as possible and kick up a fuss, with a shop full of customers there not going to be funny for long, there going to save face, refund you and get you out the shop as fast as possible before they lose a lot of sales.
i did that at the UK's main major pc retailer, took me under 5 mins & they backed down as i threatend to stand outside with it and explain to all customers what was going on
Aye yeap but their only store is in london and I'm in birmingham so it's a bit of way out.
I've said in the letter though, the the laptop is in new condition except for the fault, it's boxed with all accessories with the manual still sealed so a refund should not be out of the question. And I said I would appreciate a refund, and I would of been happy with a replacement but because of my dealings with the company I do not want to be associated with them further (But in longer words and more sense).
hi guys
Not read in details all the problems you may have had but i would contact ASUS support directly on 0870 120 8340, i have had 2 notebook from ASUS, 1 for work and 1 for my wife. Had an issue once with one of the LCD’s, i sent a picture to the guys at ASUS support showing my fault and they diagnosed it and repaired it free of charge.
The repair was about 8 days and i had feedback from them regarding if my repair was covered in warranty fairly quick.
So my advice is contact them and send some picture of your issue to then. You might get your issue solved that way!
seems strange that you would be googling asus laptop probs as its fixed now and everything run smooth as could possibly be, i assume thats how you found hexus hmmm......
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