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About LinkBacksRead more.Some aggressive sales tactics from at a branch of PC World have led a rival PC retailer to cry foul.
Read more.Some aggressive sales tactics from at a branch of PC World have led a rival PC retailer to cry foul.
Tricky one, really. It sounds like the whole thing was done without PC World explaining to the customer that they offer price-matching, and it was presented rather aggressively. More of a problem with customer service than with policy, I guess. It's hard to complain about a price match policy! There are, however, definitely better ways to implement it than this...
Currency fail?Originally Posted by article
Scott B (10-06-2009)
I work at PC World as a sales assistant aswell. The problem is the pressure we are put under to perform, to sell Office, to sell Norton, to sell Services and the infamous PC Performance. Some people take it better than others, some are honest some resort to tricks like these, so they can keep they're jobs. If you perform well its a breeze of a job, if you dont you are either bullied until you do well or quit. If neither of those happen then you are pushed to work in the warehouse or the till.
Just hope that sheds some light on why this particular colleague might have done what he did
dangel (11-06-2009)
He should have bought the laptop at cost price himself rather than send someone to PC World where they will do anything to get you to buy other bits with a laptop. Shot himself in the foot really.
My father recently bought a laptop from currys and was told that his warranty wouldn't be valid if he didn't buy some anti virus software with it. He didn't know any better and bought some at an additional cost of £30. This is just plain dishonesty.
Yep. That's what it is all really about. Did this guy think he had a verbal contract with PC world? surely not.
If you're selling something and you let them walk out, you deserve to loose the sale. Buy it yourself and sell it on at cost if you have to. Don't let them go elsewhere.
Heck, Drive round to PC world, buy the laptop and take no non-sence, install the software in the office and then sell it to your client
+1
PC World, from all my expirience are a complete bunch or A**holes.
They sold me a H3950 years ago. I got outside the store and opened the box to view the device. It wasn't in there. I went back in to find it was on displayThey offered to knock money off but I ended up getting a refund.
I bought a Samsung PC/TV monitor more recently. They sold me a display model. The manager himself told me it had a digital reciever when I found it was analouge. And wrong res.
And another monitor. I knew already from reviews online that my Samsung monitor I bought was HDCP ready. But it didn't have it written on the box.
At the support kiosk I asked the "Tech" bloke if it was HDCP ready. His reply was "Oh... Er... it doesn't matter. And those are 2 different stores.
PC world are BRILLIANT!
Gave me many hours of entertainment when i was a college student, used to go in there at lunch times and check the staff's knowledge/annoy them. Alot of fun when your an IT student and you obviously know alot lot lot more than their shop sales staff
As has been covered in many other PCWorld threads: They have their place.
Just as I would rather go to a butcher or a fish monger instead of Tesco, I'd rather go to an specialist or online for PC parts, but sometimes you need it there and then and PCworld is just easier.
As for the original story, I think the independant guy was a bit of a fool as others have said. Why on earth would you send someone to a competitor like that? He might be great at computing, but his business sense is terrible.
What's new?
I always knew they are cowboys. Staff or even the Techs know s00t about PC's.
I do feel sorry for the general public who are less tech-savvy and are tricked by them.
If I ever went to their store and was being told bs, I would nuke the cowboy with words.
Nope, Maplins is every tech's choice if you can't wait for delivery from an online retailer.
And if Maplin doesn't have what you are looking for? They are often more expensive the PCWorld too. This is from personal experience.
No, it isn't.
I've got a Maplins about 6 doors down from PC World, and PC World regularly have stuff that Maplin's don't (and vice versa). I'd use whoever has what I want, and at the best price. But in either event, I've also got a small independent shop a mile or so away, and for preference, I'd use them rather than either Maplins or PC World. They don't have as wide a range of stock, but they do have .... lets just say, a more expertly selected range.
Funkstar is right, PC World have their place. Yes, the "advice" often sucks, but the art of that is finding the person/people that do know what they're talking about and there are often a few, if only because they're enthusiasts in their own right. And I certainly know enough to tell, even if I don't necessarily know loads about the specific product I'm after. Usually, though, I'm not interested in advice because I do know what I want. So "Joe Public" might not be able to tell the knowledgeable from the bs-artists, but I'm looking out for me, not for Joe Public.
As for online sellers, well, you might well get very keen prices, but it's often not easy to get advice, and nor is it always good. And the trade-off you have to pay for those keen prices is that you have to go through the hassle of waiting for the courier, and dealing with the antics too many couriers use, such as ninja carding you the instant to go for a .... erm .... "rest" break, or of using your parcel for what appears to be a football at the depot lunchtime kickabout. Or just not showing up on the right day. You open yourself up to the risk of hassles in ways that you don't if you can walk in, pick the product off the shelf, pay and walk out. From PC World, I can be home and installing it while if I;d ordered online, it'd still on someone's picklist waiting to be taken off a warehouse shelf, if indeed I've even got that far in the queue. And the same applies again if you have to take a product back.
Personally, I use online suppliers if I have to, which usually means either local places are out of stock and can't get it in time, or it's a relatively specialised item. I use small local independents as first choice (provided they're realistic about price and many are once you've explained to them that you're not a fool and price has to be sensible), and as long as they provide good service, and that'd be my first choice. Next would be the likes of PC World and Maplins, and I only go online if I have to.
Funkstar is right, PC World have their place. They don''t appeal to everyone, and they can be expensive, and yes, some staff are idiots. But they have their place, because we don't all have the same priorities and low price isn't always top of the priority list.
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