Have orange gone downhill??

[MD]

Orange are losing customers by the thousands. Their price plans don't seem all that competitive compared to competition.

Please privde facts to back up that statement.

I think the new tarriffs they have, especially online are very good indeed

[Spud1]

^^ the new tarrifs are great - it's the customer service that is severaly lacking.

In any case it seems as if three are really catching up..so far i've got a better signal here in manchester than I did with orange, i've got a better contract, and i've phoned customer support a few times with some questions and had very short waiting times (no more than 3 mins) and very helpful staff (even if they are in india).

The jury is still out of course, but so far three are totally trouncing orange for me..

[Apex]

Spud Contract is £35 a month, with 600mins 100 txts, + 2000 mins to use over the weekend for life! And yes i talk on the phone a lot!

Just to point out them free mins are to any network on saturday sun and monday, not just the weekend, so 3 out of 7 days your mins are free all for £35pm not bad hey

[zulander]

Ive been disapointed with orange since joining very poor reception in the Manchester was originally tempted with the hand set being cheaper than 02 but the very poor signal i get in most places makes me wish id stayed. ill be switching back to 02 as when i can, im half tempted to get the phone unlocked its that frustrating but then I CBA

[MdSalih]

Indeed, orange have gone down hill quite a lot recently. I've been a customer with them for a few years now and have only recently (last 4-6 months) having problems in getting things done.

Also, just getting through to them on the phone is a guranteed wait of at least 45 minutes, be it a domestic or a business contract.

I think I will be changing my main service provider at the end of my current contract.

MdSalih