Flash Voyager problem...

[dave87]

Yup, was the first thing I did

[dave87]

Still not heard anything....

[dave87]

Still nothing

Yellow/RedBeard - any chance of you guys having a look at this - I've sent the email twice....

Dave

[Yellowbeard]

I have sent an inquiry, sorry for the delay. I will post when I know something.

[dave87]

Cheers, much appreciated

[Yellowbeard]

Dave, is it feasible for you to call a toll free US telephone number? Or, I can have my supervisor call you, here is his reply:

I would ask him to call us at 888-222-4346 Ext "0" and ask them to check or I will need to have his RMA# or his name and phone number I can call him

Just let me know what works for you and the proper time. My supervisor and customer service are both in the US Pacific Time zone. It is currently 2:48PM there so he has approximately 2.5 more hours at work today.

If you cannot use the toll free number, the direct number is 510-657-8747.

[dave87]

I'm in the UK, so a toll free US number will still cost me

What time does your supervisor start work in the morning? As its 22:51 here, so would have to be tomorrow now.

Cheers for your help - I'll PM you my name and telephone number if a call could be arranged for tomorrow?

[Yellowbeard]

Send me the info via PM. He is 7 hours behind you on California time and is usually available after 9:00am which would be 4:00pm for you so, some time after 4:00pm your time.

[dave87]

PM sent

[dave87]

Hey Yellowbeard,

I'm able to take calls now, so if you could speak to your supervisor it would be great

Cheers,

Dave

[Yellowbeard]

Dave, PM me with ALL the info a person would need to ship to you from Switzerland. We have replacement caps in the EU now as opposed to shipping them from the US. You may or may not still get a call. I am out of that loop now but, I will forward your info and get a cap to you from Switzerland ASAP.

[dave87]

Right I think that was everything you needed, sent in the PM

Cheers,

Dave

[dave87]

Well, nice surprise for me when I went to the Uni Post Room today - a letter from Switzerland, or Geneva to be precise.

Yup, you guessed it, 1 brand new cap for my Flash Voyager USB Pen, alongside a note from a guy in the Customer Services department. Cheers Corsair, this has definitely made me consider purchasing further Corsair products in the future

Dave

[jayman]

got a promlem don't know if from early flash on drive or not , keeps asking for update disk

[Yellowbeard]

got a promlem don't know if from early flash on drive or not , keeps asking for update disk

USB is plug and play so the functionality is built into the OS. We don't actually build a driver for this as it is not required.

[jayman]

can u point me in right direction please, yellowbeard, jayman