Corsair Begins UK/EU RMA Processing

[Zak33]

I used their service for some ram, ageeably lighter, and while it took them some time to organise the rma I did get proper nice replacement kit.

And for that reason I'm still buying Corsair... 2x2gb DDR3 arrived today

[Yellowbeard]

I used their service for some ram, ageeably lighter, and while it took them some time to organise the rma I did get proper nice replacement kit.

And for that reason I'm still buying Corsair... 2x2gb DDR3 arrived today

Thanks for the feedback and we're sorry you had an issue to begin with.

[Gilgamesh77]

Hey, wow, I never thought of returning it to the shop where I bought it, Kalniel. Or maybe I bought my PC from an internet site - more than 2 years ago, i.e. the PC build warranty has expired, but the PSU is still within the 5 year warranty.

Thanks for being patronising.

Plus, regarding the thread revival, it still seems like it's a contentious issue, with some discussion still to be had, as I'm sure will be borne out when you reply to this and 'throw teddy out of the pram'.

[kalniel]

Hey, wow, I never thought of returning it to the shop where I bought it, Kalniel. Or maybe I bought my PC from an internet site - more than 2 years ago, i.e. the PC build warranty has expired, but the PSU is still within the 5 year warranty.

Thanks for being patronising.

Goods have to be fit for purpose for six years under UK statutory rights, if not, you return them to the retailer, not manufacturer. Thanks for being ignorant of consumer rights

[MonkeyL]

Goods have to be fit for purpose for six years under UK statutory rights, if not, you return them to the retailer, not manufacturer.

Under which legislation?

[kalniel]

Under which legislation?

Sale of goods act

[Triplea4UK]

Goods have to be fit for purpose for six years under UK statutory rights, if not, you return them to the retailer, not manufacturer. Thanks for being ignorant of consumer rights

Don't get started with that, for that to work you have to show evidence that there was a fault before you purchased the item and corsair offer a warranty setup anyway so people don't even need to try and mess around going down the sales of goods act.

[MonkeyL]

Sale of goods act

Incorrect.

The 6 years is the length of time you have to bring a case against the retailer after finding a fault, and the maximum time a retailer *might* be liable to compensate you. That compensation may be only a small percentage of the cost of repair/replacement, depending on time used/wear and tear.

It does not state that goods have to be fit for purpose for six years. SOGA says that an item only needs to last as long as it is reasonable to expect it to, taking into account all the factors.

After 6 months, you may have to prove that the fault was present when you bought the item and not, for example, something that was the result of normal wear and tear.

[BigDinosaur]

Posted off my RMA of an HX620 at the post office today from the UK to Netherlands. I used 'globalvalue', the cheapest insured and trackable option I was given... £30.49. Thought the dude had said £13.49. The most expensive option was 50 odd quid, my ears shut down at that point. Almost didn't bother but the PSU is worth £80 -£100, so begrudgingly handed over 30.49 of my hard earned notes.
I wish there were somewhere in the UK to send these heavy items.

[Flibb]

You should look at online parcel delivery companys for quotes. Interparcel do a multiquote thing
http://www.interparcel.com/
assuming 4kg, its around £21 for a 20cm X 20cm X 20cm box

[BigDinosaur]

Thanks Flibb, will bookmark that for future reference. That would have saved me a few quid. I get so used to using the post office for sending everything I feel like an oap.

[BigDinosaur]

Got my replacement today. An HX650 for an HX620. Thanks Corsair chaps, much appreciated.

[excalibur2]

Hello
If you send faulty memory back to the Netherlands (RMA 5314192)...what is roughly the time before the replacement memory is sent back? For me I sent the memory one week ago and on the RMA website say "Defective Parts Not Yet Received"
regards

Well I can start answering my original post:-
If you post by airmail (about £3.20) first thing Monday morning from London suburbs to the Netherlands, you get a notice on Corsair's internet site on Monday afternoon (one week later) "have received etc"...
Thursday morning on Corsair site which is 11 days later, received email "replacement memory sent by UPS".
Now 14 days later on UPS tracking site "package departed Netherlands".
On the next day (15th day) according to UPS tracking it's arrived in Germany huh? erm well still on the same day (15th) it left Germany to Stanstead and to a depot at Feltham (near London where I live), now that's very fast.
What a bunch of amateurs, they have my address with postcode but delivery held up because they need to obtain a house (street) number.....all the houses around here inc mine just have names. Don't they know a postcode gives you the position of a house in yards. jeez.
Well the replacement memory finally arrived today which would be 16 days after I posted it to Corsair. So the answer to my question for RMA is roughly 16 days, and no one at Hexus knew that ..................................