Return possible faulty MSI motherboard

[Honitonian]

If I returm this motherboard with an RMA sheet, is this sufficient information on the problem?

ITEM DESCRIPTION
MSI G33M-F1 Motherboard with installed Intel Core 2 Duo E4500 CPU and OCZ OCZ671024V 1024MB 667MHZ PC5400 DDR2 memory (all purchased at same time)

ITEM SERIAL NUMBER Motherboard – 10k0710004530 CPU – q712a328 Memory - 4739


DESCRIPTION OF PROBLEM
PLEASE NOTE – FAULTY / DEAD / INTERMITTENT ARE NOT ADEQUATE
After installation, the PC worked perfectly for about 3 weeks and then would not power up at all. I installed a new PSU but there is still no power. I have swapped the mains lead and checked and rechecked the cabling and everything seems to be fitted correctly.


OTHER COMMENTS
E.G PASSWORDS / MISSING PARTS / CABLES / SOFTWARE TAKEN

Do I need to get a RMA number before returning the goods?

Is there anything else I should try before assuming it is a faulty motherboard?

[YOYOtech - Kul]

Hi
Thats enough info for you to send it
use your invoice(transaction) number as the rma number
Once received, we will look into it

Cheers
Kul

[Honitonian]

Thanks for the speedy reply. My son will be in the West End on Saturday, so will bring it direct to the store.

I understand there is a charge if the MB is found not to be faulty. Is this correct? How long would it normally take to do the testing and offer a replacement if it is faulty?

Regards

[YOYOtech - Kul]

Hi
If your son comes in and see myself Kul
If it is faulty, am sure we can turn that around pretty quick
there could be a service charge of £15 if found not to be faulty,
However if your certain it is faulty, no charge

Regards
Kul

[Honitonian]

Thanks, Kul.

Now works fine with the new motherboard.

Cheers

John