Faulty ABIT FATAL1TY Board

[konkord]

I'm posting here because I'm finding it difficult to get in touch with someone and the admins seem quite active on this page.

I placed an order for several bits (order number 10710) and most were fine apart from the moutherboard, a micro atx fatal1ty.

I've just ordered a new one so I can get this PC up and running but need the old one RMA'ing. The fault is definite, the box came without the CPU pin protector in place and there are 2 pins bent on the CPU socket. I've tried the processor in another PC just to rule out a faulty processor and it works fine.

Can you advise what process I should follow to return this? I've have a copy of the RMA form, is it simply a case of completing and returning?

Also, the sales number on the top bar of your web page isn't working, and no-one seems to pick up the 08700 number sent to me in my order confirmation email. Not a problem, I guess your busy your products aer of great value just want to get to the bottom of it and let you know the crack.

Your response would be appreciated! I wanna get my media centre pc up by the weekend and not pay for 2 boards!!

Thanks.
John Kelly aka konkord

[YOYOtech - Kul]

Hi John
Sorry about not being able to get through via phone straight away, our lines are pretty busy at present
If am right John, you got through and have spoken to one one the guys at Yoyotech
As soon as we receive your board, will look into it

Regards
Kul