SCAN.care@HEXUS
LinkBack URL
About LinkBacks
Worlds longest letter incoming...
The story so far...
I first ordered my components way back at the end of January, around 3 1/2 months later and I still have problems.
The first problem I had was that after fitting all my components together my computer worked for 30 minutes and then died and wouldn't turn on. Turned out my motherboard died so obviously it gets replaced, no problem I think just bad luck. After I get the replacement my computer now decideds it wants to BSOD and games freeze for a few seconds and then carry on. After a week or two of testing I thought it was likely to be the motherboard causing the problem againit was sent back to Scan, they said they couldn't even get Windows to install using it. So I just asked for a refund on the motherboard. 2 dodgy motherboards same model, someone is trying to tell me something, don't cheap out on the lowest end Gigabyte 965P-S3. I then place my order of the Gigabyte 965P-DS3 the one that supposedly uses the better quality stuff. The order is sort of delayed, after trying to get someone to speed it up over the phone they tell me they can't and they obviously don't care that I have had about 4-6 weeks without a computer. I then come here to Hexus where someone sees a bit of sense and shows some customer service by getting things speeded up, my motherboard then goes out of stock but instead I am sent a DS3P, a more expensive motherboard than the one I chose. Thank you Scan
The problem is after this new motherboard my computer continues to have these freezes in games. After weeks of intensive testing trying different components and configurations, I think the problem maybe the graphics card. I get my 7800GT back to Scan for testing and in the middle of it all I bought an 8800GTS which also gave the same freeze problems. I want to get my 7800GT test canceled, but looking at the RMA it says it has been tested and a fault found, so I let the RMA run its course. I later that day get email saying it has been tested by a completely different person now and it isn't faulty... Great I'm going to get charged for the test now I think. I explain the situation on the phone and Scan agrees to send it back free of charge how niceI then phone back about a week later wondeirng when it is going to get sent to me and I am told there is no record of the conversation about it being sent back free
Anyway by now I am thinking enough is enough, I'm fed up having my gaming computer struggle at doing what it was built to do and all the endless testing. I request to have every piece of hardware in the computer that was bought from Scan over the years sent back for testing. The conclusion? The graphics card the 7800GT is causing the problem. I told Scan it is not causing the problem, I had tried a 8800GTS in the computer and I still had the freezes. I said the 7800GT may well be faulty but it isn't the cause of the problem. After saying this I was told it would all be retested, about 5 days later I phone up to check up ( I didn't have a computer to check the internet). Seems as though no retest had been done and sort of like it hadn't been requested. Anyway I am told a request will be sent direct to the manager for it to be retested and that I will be phoned back to be told how the testing went. About 5 days later I phone up it hasn't been tested and it won't be retested as the manager has made note saying they are happy with the amount of testing already done on the components and is confident the graphics card is the cause of the problem, yeh thanks for that phone call back to tell me... Anyway I obviously still have no faith the graphics card is the problem at this point.
Anyway my graphics card is swapped with a new one and my computer is supposedly pre tested before it is shipped back to me and all is well. I then recive my RMA back in a horrible box tattered with a huge gash in one corner going right through the box. I will stick my neck out and say this gash was there before the parcel was even handed over to City Link because out of all 4 corners it was the only one with a bit of tape around it. Obviously a botch repair job on a box not fit to do the job of carrying alot expensive and heavy hardware. The box is crumpled heavily on one end, has various sort of fold lines, dents and punctures on it. I open up the box and thankfully eveyrthing looks to be in good condition still. Apart from my annoycence that my CPU box is rather loose inside to shake about everywhere everything seemed ok. Then to my horror I notice my CPU isn't even inside its little plastic protective shield, instead it is still sat where it is supposed to be on the edge of the CPU box but free to flap about in the space. It was sitting sort of out of place in the area, as I moved the box it was obvious the CPU was free to rock about in the space and batter itself... hardly impresive... if I sent my CPU back to you in such a way you would just send it back to me and likely tell me my warranty is void...
Anyway I note my complaint over the phone and I am told to just test things to see if it all works anyway. After I put it together it won't switch on, it seemed like the PSU was the problem as the led on my mouse wasn't even turning on to show power was flowing through the motherboard. After a lot of wiggling with the wire that goes into the PSU the computer finally turns on. I install C&C3 and within 20 seconds of playing bam! Hello Mr freeze, how nice to see you again!Thank you for not listening to me about it not being the graphics card causing the problem. Now I am going to have to go through yet another RMA and I have no box to send the stuff back in as the one I have from the delivery isn't fit for the job.
And so the story continues... It is a real shame as along the way I have encountered some real helpful and generous people at Scan but at the end of the day I would just like my working game computer, than talking to these people.
Reply With Quote
