Hi Sean. First of all I would like to say that nothing is directed to you personally but your company.
Answer 1. You can order some.
Answer 2. This is the least you can do to rectify the issue. We are already paying good money for this board.
I think you should know that there is a certain group of people who use Abit motherboards. These are genuine, hard core enthusiasts so basic things should be included. Abit is progressing in the right direction but basic errors like this should not happen. More and more OEM systems are now using Abit boards when previously they would use Asus.