Apple Tech Support

[Lowe]

This.. is a sad, sad story. How these people get jobs I don't know...

I have several suites of Macs (for my sins) that I look after, one of which is a room full of old style iMacs. They come with 64 meg as standard, but since we wanted to use OS X (needs 128 meg) we needed to upgrade them. We chucked another 256 meg in them all and now they all happily run OS X.

Now, one of the machines fell over in a big way. It wouldn't let you log in at all. Started getting kernel panics all the time and it was generally FUBAR. So, I try to reinstall the OS. Won't reinstall, kernel panic. So I format the HD and try again. Nothing, it's just ****ed. Suspected HD failure or disk controller

So, since we have extended warranties I get on the phone to Apple and speak to a woman from Tech Support. I explain the problem and after having to answer some painful questions like "Does the machine crash once it's booted" (I just explained, the machine WON'T boot) etc she comes to the conclusion I've given her - it needs to go back to Apple to have some hardware replaced.

She now asks if the machine has got a memory expansion. I explain it has another 256 meg in it. She asks me to remove this since they won't accept machines back that have expanded memory in them. This amuses me since the RAM isn't labelled up so how I'm supposed to tell which is a 64 stick and which is a 256 stick God only knows. I've not got spare machines to test the RAM on since it's assessment time and the machines are in use.

Tech Monkey now asks me to try to reinstall OS X on the iMac once I've removed the expanded RAM. At this point I'm nearly crying since it's obvious she's reading off a list of procedures instead of listening to what I've told her.

FFS, IT WONT INSTALL COS IT DOESN'T HAVE ENOUGH RAM NOW, EVEN IF THE HD BLOODY WORKED!

Where do they get these people?

Oh well..

[nichomach]

Where do they get these people?

Oh well..

Pay peanuts and get...

Possible recruitment site

[Pigeon]

cack eh. I used to get very peed off with them somedays, what they are doing is like any other tech support. Take you throught there procedures to identifythe problems rather than listening to the customer, who may skip the questions/answers and then you can't get your answer out off the sytem. Silly eh!

The turn around on some stuff is very good though, powerbooks back in like 3 days