Corsair.care@HEXUS
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UPDATED INFO:
To avoid UK customers having to pay shipping costs from the US for 6+2-pin PCI-E cables, we have set up a new procedure.
If you live in the UK and require 6+2-pin PCI-E cables for your HX-series modular PSU, please contact Corsair Customer Service Group. You will need to include a digital copy of your invoice attached to the email as proof of purchase along with your shipping address. Your cable will then be posted to you free of charge. Use only CORSAIR PSU CABLES in your subject line.
Thanks and we hope this is a satisfactory solution.
I have managed to break two of the modular cables on a new HX520 Corsair PSU. I admit to one of the breakages being my fault but the other cable was damaged when I opened the PSU up. Being desperate to get my new system up and running I didn't want to RMA the unit. As the cables were modular I assumed I would be able to acquire replacements easily, considering Corsair's renowned customer service it should be simple.
Since enquiring about replacement cables I have learned that these cables have to be shipped from the USA. Not sure how to react to this.... but tech support have been back in touch with me today and the shipping costs to the UK are crazy.
$28.33 to send two cables via FedEx International (duties and taxes included) or $40.22 with UPS.
The cable must weigh next to nothing, I can't believe the costs are so high. Two replacement cables that must cost less that $1 to manufacture are going to cost me at least £16 to £20 to replace. I bought this PSU based on its warranty and Corsair's well known customer service reputation, what I didn't realise was that this reputation has difficulty operating outside of the USA.
What if the PSU itself needed repair (if the cables weren’t modular then this would be the case) would the whole unit need shipped to the USA??? Considering the weight of the PSU the costs involved would probably be double to three times the price of a new unit. The replacement cables my be free but getting them to the UK is prohibitively expensive.
I will have to be VERY careful with this PSU especially with its modular cables, two are already broken which I have to say is unusual as in the past ten years of building PCs I have never broken a PSU cable or connector before. One more cable break and this PSU is going to be useless to me, I'm already at the point where my 3 week old PSU can't take any new components as I just don't have any power connections left (apart from a useless floppy connector).
Another issue is having to provide my credit card details via e-mail. I'm not pleased about having to do this but it’s the only way to pay for shipping.
This will be the last Corsair component I will ever buy. Yes your customer service is good and probably very effective in the USA but us Europeans are left feeling a little unloved. I have never had an issue with Corsair before although previous purchases have always involved memory modules which are all still healthy, fingers crossed!
Lots of people are also going to need 8pin PCI-Express connectors as they aren’t included as standard, us Europeans will be paying a small fortune in shipping costs. Never mind the amount of credit card details being sent insecurely via email.
Originally Posted by wmsteele
. But for now I've left that broken one in the corner. Now if the 2nd one breaks down later on it will be the last for me. Or it might give me the incentive to send both of them to get them fixed. But yea ur right, for any person in europe it is a pain to rma them. This should really be noted in the product description.
