My PS3 wont read discs anymore

[Mr Flibbles]

This is a bit of a pointless thread but I have to vent my pent up frustrations somewhere as the Mrs isn't home yet.

I thought I would get 20 minutes of Resistance 2 in before I had to go to work this morning, I put the disc in the and drive started the game as normal. The Playstation 3 writing came up and then a god awful noise immited from the drive. It tried to read it three times and then displayed an error code and went back to the dashboard, I thought the disc must be dirty so I took it out, gave it a magic blow and put it back in the PS3. Where the picture of the game would come up on the dash it just didn't appear, in the top right hand corner is a circle going round and round but thats it.

Now that I'm slightly peaved I rang Sony, they told me after two questions that the Blueray drive is faulty and it will need to be repaired. Ok I thought, I don't mind not having it for a week or possibly two. The chap on the end of the phone then told me it wont be picked up until next Friday and that it will not be returned to me for 7 to 21 days but to expect it to be the latter. I can't go almost a month having to talk to the wife, i'll go potty!

I've been reading on the Playstation website that this is a common problem and that they normally just swap out the whole console, what I want to know is why have I got to be without my 5 month old console for a month and people whose machine is sometimes out of warranty don't?

[SmileyUK]

push for compensation of some kind, i doubt you will get any but its got to be worth a go.

when my xbox died i got a points card and a free month of live, hopefully it will this time too so you never know you might get lucky.

[s_kinton]

This is the most common fault on PS3's, I had the exact same thing happen to my first 40Gb earlier this year. It crashed mid-game and refused to read disc's from that point on.

Thankfully, I could just take it back to Zavvi for an straight swap Sounds like you're going to have to wait a while though.

[gtech]

I know 2 friends that have had their ps3's 'break', the first friend cant get any hdmi signal with his 32" samsung, only through the av, so he tried 3 diff hdmi leads - nothing, tried formatting - nothing so he phoned sony (he brought the console second hand £200 cash) gave them the serial number and 5 days later had the console replaced on his doorstep.
Plugged it in and still nothing (gutted), i took mine round and nothing, so it's down to the tv??
Well he plays his pc through dvi/hdmi and it works so he called pc world technichian (he's got repair cover cus he'd brought the tv from pc world) and the "repairman" said it was the playstation's fault and that the telly was'nt 'handshaking with the ps3 and also blamed it on a firmware update??, the tv went black after my friend had paused the game for 30 mins so there was no update involved.
I say get a samsung "repairman" round cus at the mo it only works through av.
Anyways his dealing with sony was quick and efficient, considering they took away a perfectly good working console (i blame the tv).
Second friend's 40gb stopped reading discs and 4 days later they picked up the console and 7 days later he had it back in his hand, same console and still with his saves and stuff, so overall it doesnt seem to bad.
It does seem it's more the 40gb's though, mines nearly 2 years old original release from the us and no problems ( touching head ).

[spazman]

My first PS3 (60gb) stopped reading discs, got it swapped at my door a few days later with a refurbed unit (wasnt too bothered it may aswell have been new. That was until two weeks later when it started making stupidly loud clicking noises when reading dvd's or cd's (blu rays were fine). Again sony swapped it at my door within a couple of days. Latest units still going strong, had a fair few in at wrok that stop reading discs and others seem to have faulty bluetooth, controllers headsets just wont work. Still, its built out of stone and unlikely to have a major fault. Ive seen one have a bottle of coke spilled in the top and it still worked, built out of sturdy stuff.

[JimmyBoy]

if its only 5 months old you can take it back to where you bought it surely? assuming you have the receipt?

[spazman]

Yep, just take it back, if you dont have it though dealing with sony customer support isnt so bad.

[Mr Flibbles]

I have lost my receipt, the Mrs thought it would be a good idea to empty the loft of all the empty boxes that my ps3, 360 and so on came in to free up some space. She didn't know i kept the receipts in them for safe keeping.

[finlay666]

Depending on where you bought it from you might not need one

If you can dig out a statement depending if you gave them any details at the time you should be ok as they will have a record of it.

[s_kinton]

I have lost my receipt, the Mrs thought it would be a good idea to empty the loft of all the empty boxes that my ps3, 360 and so on came in to free up some space. She didn't know i kept the receipts in them for safe keeping.

I returned mine to Zavvi without the original receipt. I just gave them a copy of my bank statement and they swapped it on the spot!

You're going to have to send yours back to Sony though as the 40Gb has been discontinued

[Mr Flibbles]

After all that they came today and replaced the PS3 instead of taking it away for repair. I've had enough conversations with the wife to last until at least the New Year, this one better not breakdown as I don't think I can go through this again.

[Grey M@a]

My Brother has gone through 4 PS3's in the last 3 months all with the bluray drive issue where it refuses to read discs :/ They aren't doing to well on the failures atm