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Thread: Strange email from PSN

  1. #1
    HEXUS.social member Allen's Avatar
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    Strange email from PSN

    A while ago I had a PSP, created a PSN network account and used it a bit. Since then, about a year ago, I sold the PSP and haven't logged into the account since. Today, I received this email:

    From: "DoNotReply@ac.playstation.net" <DoNotReply@ac.playstation.net>
    To: weirdrandomlettersandnumbers@aol.com; allensyahooemail@yahoo.co.uk
    Sent: Mon, 9 August, 2010 10:48:21
    Subject: PlayStation(R)Network Sign-in ID Change

    This email confirms that your PlayStation(R)Network sign-in ID (Email address) has been changed successfully.

    If you did not change your sign-in ID...
    This email has been sent to you because the sign-in ID (Email address) for the relevant PlayStation(R)Network account has been changed. If you did not change your sign-in ID, please contact Customer Support at the following address:

    networksupport@uk.playstation.com

    The PlayStation(R)Network Team


    --------------------------------------------------------------------------
    If you would like to view further information on our terms, policies and frequently asked questions, you can visit the following locations:


    PlayStation(R)Network Terms of Service and User Agreement
    http://network.eu.playstation.com/tosua/index.html
    PlayStation(R)Network Frequently Asked Questions
    http://eu.playstation.com/help-support
    PlayStation(R)Network Europe Limited Privacy Policy
    http://network.eu.playstation.com/privacy/index.html

    This email has been delivered from a send-only address. Please do not reply to this message. If you have any queries, please contact Customer Support at the following address:

    networksupport@uk.playstation.com
    (I have edited the email addresses this was sent to, one is mine the other is some weird AOL email account I've never heard of).

    I'm normally pretty good at spotting spam and phishing emails, this email contains only a few links and email address and the actual addresses match the written addresses. Any ideas what this is all about? Is it legit?

    I've tried going to the mail PSN website and looking for support, but it's useless. I can't get any contact details for them so am definately not going to email the address above as I don't know it's legit. I also can't log into my account or recover the password as it doesn't recognise my details anymore.

    Now I don't care about the account itself, as far as I know I didn't have any points or whatever on it, don't normally play games on consoles (plus my PSP was never online), but I am VERY concerned about a) my personal information on the account, and b) how the HELL could anyone change the email address on my account without emailing me to confirm it before actually changing it and making it impossible for me to recover it?!?!?!

  2. #2
    Senior Member oolon's Avatar
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    Re: Strange email from PSN

    Could we see the full headers for the email are the URLs correct, ie is the text the same as the real locations? Just hover over the links and see if they are right.
    (\__/) All I wanted in the end was world domination and a whole lot of money to spend. - NMA
    (='.*=)
    (")_(*)

  3. #3
    HEXUS.social member Agent's Avatar
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    Re: Strange email from PSN

    Can you log into your account on the official Sony website?

    If not, it might have been that your account has been hacked.
    Quote Originally Posted by Saracen View Post
    And by trying to force me to like small pants, they've alienated me.

  4. #4
    HEXUS.social member Allen's Avatar
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    Re: Strange email from PSN

    Quote Originally Posted by oolon View Post
    Could we see the full headers for the email are the URLs correct, ie is the text the same as the real locations? Just hover over the links and see if they are right.
    Full headers:

    From DoNotReply@ac.playstation.net Mon Aug 9 09:48:21 2010
    X-Apparently-To: allensyahooemail@yahoo.co.uk via 77.238.189.170; Mon, 09 Aug 2010 09:48:25 +0000
    Return-Path: <donotreply@ac.playstation.net>
    X-YMailISG: biDoyRsWLDuQFsM5DXjG2WXtR2LcClRpWmzxSaFWS7R0srEq
    TlRhWV8D.2kV6kibVmqvFetmAxGWKR7XIFfmOSBghcjD01A8Dj99VEPhGaK6
    3C5Qr43IkQCYaaZgpamFlHw7Axpo8ImVQXHqkzsV_PMMFEEemxiU1YijrYrl
    8e0tSGmO3UvwOuF77L4k9W5o7ktymWE3eFHeowpRlaFUc31UVQxzbsKcbaEM
    4H05bi.HEMy9Af_ieYq4OM3dGCz4c3DN9sqW_BA4gybnHr7m7zgQ3oZBUL99
    ETMzSzR86PFmzHDDch_mS_WvL2KL8lhy.NlKfjigw_0JoZrn2Uh2PSG9.53B
    o0H6gULL0clYuiO.JGoWmbXcS18d6Y3182Z3smYYJ2INg2DJFY9JEzoVU.26
    uRg8zuEUWDumoKS1OlTBBq1GgnE.Lf5hAaf5KTLSIEy05j8d5rwuS0eAWvRo
    QcbG1NQ4T.S6DfCZhzr.NmKZc1tqpqB70uyZClNbVTbV5cH1I5VPldrUbAW7
    RLnbsHfkRFQIg3RGwKTrHKFNE70BTtMfseZq7OBg5za485stPVOi8PugmcVK
    NgjYUMcEaZZeIw6EdUl3Xi49I0G9vCDRaOoqn3pVmQSW8YWk_jDRAit8_uJ2
    rY1EIDhiH8nXcsE79iswymZlGXj6DecyqMIVT5J1oVU6hucPzyw5xVg8Y7ZU
    49de2YFxdCZr_ZtoPxKnnqCwc9T8PzwupMqs3AAUUjrQLN_BS35UzIylgTRz
    saPXs3ZjP8AkhUWGX7bDEsrZqg2nAha1bb0R9VXyjEoqW9PRHabiMUYm5sqe
    vHgYckaiT4FTSt9JqdtpUdPLzsJ3bEQ6SPVXazAQI6ajA85rfBIikv57Fpwe
    s7_C6VoVY85bzxrz2QVOucZ1W0VjSjarHZN.E2qBCqJVHDmsJJyqzBRfbn6E
    5DZiURCVhmFNwRbqaJgB7v.5Y2B5pegysFLwLtXEpZqjqOGj1TaocujrKXLV
    fQAP2OhNOLQEw66QU72euEkXZa544b1HTX4cEvdx7Xi.z5OLEVxzD4GI_ry5
    wHuNYqNZghMS6TeCuwegqbmHSnIXmmFdyg1VACSUpKW5MSSq
    X-Originating-IP: [199.108.4.53]
    Authentication-Results: mta1018.mail.ird.yahoo.com from=ac.playstation.net; domainkeys=neutral (no sig); from=ac.playstation.net; dkim=neutral (no sig)
    Received: from 127.0.0.1 (EHLO sdknav-mx2.ac.playstation.net) (199.108.4.53)
    by mta1018.mail.ird.yahoo.com with SMTP; Mon, 09 Aug 2010 09:48:25 +0000
    Received: from sdknav-t02.station.sony.com (sdknav-t02.station.sony.com [10.132.15.81])
    by sdknav-mx2.ac.playstation.net (8.13.8/8.13.8) with ESMTP id o799mL9B012367;
    Mon, 9 Aug 2010 02:48:21 -0700
    Received: from sdknav-t02.station.sony.com (localhost.localdomain [127.0.0.1])
    by sdknav-t02.station.sony.com (8.13.1/8.13.1) with ESMTP id o799mLVN007841;
    Mon, 9 Aug 2010 02:48:21 -0700
    Date: Mon, 9 Aug 2010 02:48:21 -0700 (PDT)
    From: DoNotReply@ac.playstation.net
    To: random@aol.com, allensyahooemail@yahoo.co.uk
    Message-ID: <32687913.3732514.1281347301905.JavaMail.tomcat@sdknav-t02.station.sony.com>
    Subject: PlayStation(R)Network Sign-in ID Change
    MIME-Version: 1.0
    Content-Type: text/plain; charset=UTF-8
    Content-Transfer-Encoding: quoted-printable
    Content-Length: 1235
    Yes, the URL's are correct, I did try to say that but obviously didn't word it well enough.

  5. #5
    HEXUS.social member Allen's Avatar
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    Re: Strange email from PSN

    Quote Originally Posted by Agent View Post
    Can you log into your account on the official Sony website?
    No, I used the forgot password link on the official page and it said my email address didn't exist.

    Quote Originally Posted by Agent View Post
    If not, it might have been that your account has been hacked.
    I'm guessing that did happen, but really don't know how. I don't use it, and haven't logged into it from a computer for about a year, so it's not like it's been keylogged. The password was also not a word or linked with me at all, so couldn't have been guessed.

  6. #6
    HEXUS.social member Allen's Avatar
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    Re: Strange email from PSN

    What is a major concern is how on earth someone changed the email on my account without being verified by the current email address on the account. When I changed the email address on my battle.net account, I did it through the account management, it sent an email to my existing email address, then I clicked a link in that email and it changed it.

    It's a bit worrying that it can be changed so easily, and I would've though Sony were more secure than that!

  7. #7
    HEXUS.social member Allen's Avatar
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    Re: Strange email from PSN

    Found an email address on the Playstation site, help@uk.playstation.com, have fired off an email asking for an explanation.

  8. #8
    ALT0153™ Rob_B's Avatar
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    Re: Strange email from PSN

    You can't login as your email doesn't exist cos it was just changed
    That said I have no idea other than what you've just done by emailing them.

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