CPU Socket Sandy Bridge

[Kumagoro]

I Would get a friend to order another one swap them over and then send it back and get a refund for that.

[kalniel]

I Would get a friend to order another one swap them over and then send it back and get a refund for that.

Commit fraud? Never a good idea.

[Kumagoro]

Really I thought its only not a good idea when you get caught haha

[Kurshu]

How can a motherboard be delivered with bent pins if a cover is in place? There is a reason why these are always reported as Customer fault...

[kalniel]

How can a motherboard be delivered with bent pins if a cover is in place?

They can be bent before the cover is put in place by the manufacturer.

[Sysadm]

My mate got a P8Z68-V and that had two bent pins in it. Perhaps there is some issue with these.

[Dareos]

This is their response...

Thank you for your response.

As you was awear that the bent pins were an issue, you would need to inform
ourselves of this so that we can resolve this. However, as this has been
used, we are unable to take this back as there have been more damaged
caused.

Again, I apologise for any inconvenience or annoyance caused.

I would demand to speak to someone who has a grasp of english as obviously they cannot have understood the original complaint if they reply in this manner.

[razer121]

See now i had this problem with my first bought msi board from scan, i however have been tinkering with electronics for a while so with the use of a set of sharp pointed tweezers, a carefull eye and alot of patience i fixed the bent pins on the board myself have you thought bout trying this? it took me about half an hour to sort it out...or is a pin missing?? have i misread this??

[kalniel]

See now i had this problem with my first bought msi board from scan, i however have been tinkering with electronics for a while so with the use of a set of sharp pointed tweezers, a carefull eye and alot of patience i fixed the bent pins on the board myself have you thought bout trying this? it took me about half an hour to sort it out...or is a pin missing?? have i misread this??

Just read the first post

[Tattysnuc]

Madness

I can't imagine that any repair would be cost effective compared to getting hold of a second hand board.

You might have some luck saying you followed the user instructions carefully and completely, yet the product was not fit for purpose. It would be up to ebuyer to prove that you had caused the damage through misuse rather than it being an inherent fault. If you took care when installing the CPU and there are no signs of mistreatment/misuse (get as much evidence of this as possible) then you should be able to RMA under sales of goods act. State clearly that you have used the board only in accordance with the instructions and include evidence suggesting lack of misuse.

Scan have a paid for repair service agreement with asus. i sent my RIIE board back, paid £20+vat and the board was sent back to Asus for repair.

It came back fully working.

Call ebuyer and see if they can arrange a similar repair - it's got to be better than binning the board off entirely!

it does take several weeks....

[Tattysnuc]

I Would get a friend to order another one swap them over and then send it back and get a refund for that.

the boards have serial numbers tied with the lot number. When you return your board it's possible to see if that board was shipped by that supplier and when. Whether ebuyer etc check this is another matter.....

[Sysadm]

razer121 > The pins fell out 5 pins approx. lost.

Tattysnuc > Ebuyer refused to even send this board back for a repair at my own cost. If Scan will repair this for £20+Vat then I think its worth repairing!

[Sysadm]

Scan cannot send the board for me. You have to buy it from them. Apparently the service centre is in Germany!! The European support provided by Taiwan is next door to useless. Theres no telephone support at all. What a nightmare!

[Tattysnuc]

Asustek have a marketing team based in the UK. Not sure if they'll be able to help you, but it can't hurt to ask surely.

ASUSTek (UK) Ltd.
Hemel One, Boundary Way, Hemel Hempstead, HP2 7YU

Try doing a bit of searching around for a phone number for them and give them a ring direct. They sorted out my B3 exchange a while back, but that may just be because I won it in a competition they were running.

If you get stuck I can PM you an email address.

[Sysadm]

I am stuck for contact details at the moment. I was given the email address warranty@asustek.co.uk by Robbie from Asus America but that bounced! I thought about posting on bit tech because they have an Asus forum on there.

[Sysadm]

Well their phone number is 01442 202700 but they tell you to call 0870 120 83 40 which then goes to some call centre and after selecting component products "James" answers and tells me that they cannot support motherboards over the phone and I have to use the RMA page on the Asus website. The RMA page goes to Taiwan where Stacy Shen then tells you that they cannot repair it and I have to find my own repair centre. Great service! NOT!

So now I've been given the email address support_uk@asus.com but no doubt that will end up at Taiwan where Stacey will repeat herself for the 3rd time. So now it's a toss up between calling Asus America at about 3pm or try the repair centre in Germany.

Never buy an Asus board!