wii questions

[GeorgeTuk]

I think the reason for the real reciept is to check for forgery, I have had a number of companies asking for that for returning work equipment and there is no way I will send the companies documents all over so we normally come to an arrangement by using a fax, maybe you could ask them that?

To be honest I am not suprised they are not giving out email addresses to you but an addressed letter marked, Private will land on his desk. The problem without giving out email addresses is the potential for it to go into the wild, like the classic bill.gates@microsoft.com which people decided must be his real address (its obviously not), and be used nefariously.

4 people in Warranty is a bit silly though, that should be changed especially since DS is not their only UK active product now.

Sad to hear you are having such a bad time and I can't blame you for wanting to sell, but mine's been working fine *touches wood* so far.

[Tom Scott]

To be honest I am not suprised they are not giving out email addresses to you but an addressed letter marked, Private will land on his desk. The problem without giving out email addresses is the potential for it to go into the wild, like the classic bill.gates@microsoft.com which people decided must be his real address (its obviously not), and be used nefariously.

I understand that, but when they won't give me any reference number for the return and won't email me to confirm they want it to be sent to them its a completely unacceptable situation.

Writing a letter in this day an age seems old hat, and I would write a letter but they won't give me the managers name or any of the directors. Suppose I should just go to companies house, but I really shouldn't be in a situation where I have to go that far.

I'm pretty sure OcUK give better customer service than this!

[trashcanmonkey]

where did you buy it from? cant you just take it back to the shop rather than bug Nintendo?

[Tom Scott]

You think any shop has stock?

[jonathan_phang]

Touche!!!

[GeorgeTuk]

I understand that, but when they won't give me any reference number for the return and won't email me to confirm they want it to be sent to them its a completely unacceptable situation.

Writing a letter in this day an age seems old hat, and I would write a letter but they won't give me the managers name or any of the directors. Suppose I should just go to companies house, but I really shouldn't be in a situation where I have to go that far.

I'm pretty sure OcUK give better customer service than this!

Yeah sorry must have mis-read you (it was pre-lunch!), not having email confirmation is yes unacceptable and pretty poor considering Nintendo is such a big company and a 'tech' company.

Also not giving the name and address to complain to is unacceptable and I believe, against the law. Now before you all following posters start going mental and "rofl Nintendo brakin da lawz lol!!!"!!1" it probably does have an address to write to but the phone monkey doesn't know it off hand and probably couldn't be bothered to search. Which is also bad service.

All round Tom you have got a bad deal out of all this and hope it sorts it all out.

[bertie]

I think Nintendo need some of the Scan boys shipped out to their RMA centre pronto!

That's really shocking, I had no idea Nintendo had such poor UK support.

[directhex]

i'm quite astonished

i've got a problem with sticky buttons on one of my 360 pads. the other half rang up the 0800 xbox support number, and within a few minutes, they'd agreed to mail out a new one & told us to keep the old one

just like that. no faffing about. not even a queue to speak to a human.

excelsior to you, microsoft.

[Tom Scott]

i'm quite astonished

i've got a problem with sticky buttons on one of my 360 pads. the other half rang up the 0800 xbox support number, and within a few minutes, they'd agreed to mail out a new one & told us to keep the old one

just like that. no faffing about. not even a queue to speak to a human.

excelsior to you, microsoft.

Microsoft were willing to repair my 360 when it was 2 days out of warranty, out of good will. Admittedly the MS call centre is in India, but the call is free so I don't mind. I didn't take them up on the offer as Game agreed to do it out of goodwill anyway (even though I now have a core with a white front not silver, I can't complain).

This is without a shadow of a doubt the worst customer service I have had in a long time, barring NTL tech support who told me to reboot my modem when I said i had a courgette growing out of it, thats another story entirely though.

[trashcanmonkey]

You think any shop has stock?

well, funnyly enough i bought my extra wiimote in virgin last week... the wii section was empty of people, obviously no consoles but plenty of accessories on the shelves

[PenguinJim]

How much did the Wiimote cost in Virgin?

I was trying to get a Nunchuk, and Virgin were charging £19.99! Everywhere else was out of stock... except WHSmiths, who had them for a svelte £14.99 (even Game were charging £17.99).

Although if you want another Wiimote, I think the best way is to get Wiiplay and sell the game disc + case on eBay.

[Tom Scott]

Yeah, problem is this is the Wiimote that came in with the console, I can't just walk into any shop and demand thatthey change it because I imagine they'll tell me to go away, probably with a few more choice words than that.

I've written a fairly nasty letter to Nintendo about and I'm waiting for them to give me a reply.

[trashcanmonkey]

mm, ouch! and you diddnt hurl at at your TV? bad luck..

Oh and the wiimote cost £29.99 ( £27 with my student discount )

[Karlos007]

hey guys.
just a quicke for all of you who are having difficulties making your wii's connect to your wireless router.
i've heard that the wii is a 802.11 B only device. so if u have your router set to G only, thats why it might not connect.

just thaught i would share that with you!

Karlos

[finlay666]

hmm, Im not sure but I havent had any problems like that, mine connected fine (havent looked at the networlk though)

mind you it really doesnt matter unless your net connectionis > 11mb/s lol

[Tom Scott]

I finally got hold of Ninny to report my warranty issue with the Wiimote. It took me 2 weeks to get through to them and 5 unread emails.

Spoke to Simone, who has told me they have 4 staff on in total for the uk for ALL warranty claims, whether DS/GC/Wii/Accessories/Games etc. Apparantly they are very busy, well theres a suprise, 170k Wiis + god knows how many DSes sold in the UK and 4 staff!

They don't give any RMA or reference number for returns, so I can already see where this is heading, send it back (with no reference number) and have to send 5 unread emails and call them constantly for 2 weeks to even get put on hold for them to not be able to give me any information because they have no way of tracking that return. Supposedly they take up to 2 weeks to even look at it and a further 2 weeks to get it back to me.

They have also said they will not replace it without my original receipt - not a photocopy - noway am I sending that, and to be honest the product got to be under a month old hasn't it, why the need for a receipt?

The line manager or any of the company directors apparantly do not have an email addresses for me to write to them to complain about the situation.

I am so angry, frustrated and appalled by this its put me off buying anything else from Nintendo ever again, period.
I'm now 99.0% my Wii will be on ebay by 5:30pm tonight without the Wiimote.

Be warned, if anything for your Wii breaks you're gonna have fun.

Just thought I would update this, after getting hold of Nintendo PR team they seem to be well aware of the problem, and were fantastic in their reply and resolution.

Hi Tom
Let me start by saying sorry for the appalling experience you have had with us. We are coping with unprecedented demand at CodeStorm following a huge sales period over November and December last year and we are currently doing all we can to increase resource and manpower at CodeStorm in order to cope with this demand - but unfortunately these changes cannot happen over night - but we are making changes to how we do things and we take complaints like yours very seriously and incorporate your feedback into our planning and solutions going forward.


I can completely understand your frustration - but you have voided your warranty by opening up the Wii Remote - this is made clear on all packing and materials. However due to the appalling time you have had I am happy to replace the Wii Remote for you today and as way of saying sorry I will add two extra Wii Remotes (worth £60) for you - so you can play Wii with friends and family. I hope this goes some way to letting you know that we are sorry. I would also advise you to dispose of the Wii Remote you have opened and amended as our products should only be repaired by authorised personnel and may now be unsafe for use.

The wrist strap issue was exacerbated by the hugely sensationalist and inaccurate media reporting of a tiny number of incidents in the US - this too is another reason why our customer service dept. is extremely busy right now.

Once again - please accept my sincere apologies - I will dispatch the Wii Remotes to you today to arrive tomorrow - please let me know a suitable address where they can be signed for tomorrow morning.

Just so everyone is aware, I opened it up and fixed the dodgy wiring myself hence why he says I have voided the warranty