E-Buyer Delivery : Now takes Longer and costs more

[aeonf242]

E-buyer can't be beaten for smaller generic things like keyboards, mice, cases, etc.
They still suck but if you need 4 sets or peripherals for you friends and family and 4 budget boxes e-buyer can't be beaten.

[Alan]

Over the years I have been in a position to buy lots of kit (six figure sums) and these weren't with Dell and Compaq and the like but with smaller companies possibly the equivalent of some of our internet retailers. It wasn't obvious at the outset that I was going to be a big or important customer but the level of pre and post sales service was what, in a business world, I would expect - indeed similar to service from non - I.T. suppliers.

You simply DO NOT get anything like this service from internet retailers, the service levels, by real world standards, are rubbishrubbishrubbishrubbishe.

That is why companies like Kustom and a few of the ones you find at the top of the Hexus and Romulus ratings are so important and what makes them stand out from absolutely every other e-retailer. It is clear on Hexus and other forums that some people expect the world, expect it yesterday, and expect it for half the cost. I should try and offer them a good deal on Cloud Cuckoo Land and every time I see a complaint about an e-retailer where, by my standards, the service is in the pits ('cos there's no money for it), there's another one who has learned the hard way, - only to see them move to another retailer with the same problems if something goes wrong.

Can I make this any clearer, you ARE NOT getting good service if you have to wait six weeks for a repair, you are not getting a good service if you have to wait a week for "one of our technicians" to check the returned goods firstly for signs of wrong doing on behalf of the customer!

You are not getting a good service when they turn round and automatically expect that the customer has damaged it. You are not getting a good service when, by the number of complaints I read, the faulty goods are returned "nothing wrong with them" a charge made on your credit card and the necessity for you to pay again to return the goods again.

By this criterion, only a very few of the companies in Hexus list are any good at all, and the majority of the major names mentioned here and elsewhere are crap and would not survive six months if they behaved the way they do in any other line of work.

And many of you guys support and endorse these people!!!!!!!!! Clearly, you have been lucky and nothing has gone wrong with your purchases. I would love to hear an advocate of one or more of these companies still willing to endorse them after their first bad brush with after sales service.

[Enverex]

Er, I have RMAed things to DABS in the past and I still use them. You seem to be overbacking this company in the way that an employee would, to the point where you don't even seem interested in anyone else at all, and for that your oppinion doesn't have any weight.

[Alan]

No, I've moved on, several posts ago, to the half dozen or so companies which happen to be at the top of the Romulus and Hexus ratings and my posts have now really changed to a rant. People who belong to the Hexus forums (and others such as Bit-Tech) form the core customer base for these e-retailer companies and I remain amazed that we, the core, seemto put up with so much crap as is thrown at us.

As for DABS, I still use DABS, but would you be happy to return your defective motherboard and spend the next six weeks waiting for it to be returned? No computer for six weeks? ... no problem to you - you would just go and spend more of your hard earned cash on a temporary replacement? And that wouldn't concern you? I don't think so.

As for your conjecture that my opinion doesn't have any weight, so what. My comments aren't aimed at you anyway as you have clearly been a closed mind since early on in this thread.

[aeonf242]

Erm, did anyone mention that e-buyer have put there delivery prices up!

Sorry it doesn't really matter if this goes off topic, interesting no the less.

I'm not too sure where the thread is going.

E-buyer are good for being cheap, Aria are good for service and OK for price, Kustom are pretty poor on price and excellent on service.

I'll still use a variety of e-tailers, probably 75% of my stuff comes from e-buyer by quantity and 50% by value. I'll use Aria, etc for the rest.

[walibe]

It could also be down to the fact I have never heard of them and no-one I know has every heard of them either. Infact, before now, I have never seen anyone mention them at any point ever...

They get mentioned all the time on both here and bit-tech. Opening your eyes and looking at the retailer ratings would give you an idea. I mean how can you have gone all this time and never heard of Kustompcs? They are in all the main magazines too! Do you only post in one forum or something?

[Enverex]

They get mentioned all the time on both here and bit-tech. Opening your eyes and looking at the retailer ratings would give you an idea. I mean how can you have gone all this time and never heard of Kustompcs? They are in all the main magazines too! Do you only post in one forum or something?

Short-Media
Abime
Icrontic
BitBender
and Here

Don't buy any mags as £5/6 is just stupid for a mag full of reviews of things that I don't give a rat's ass about.
As I said, I don't use the reseller ratings, so I didn't see them on there.