Stuff like that makes all the difference, when I had to visit my mum in hospital it was over a half hour ride & in the evening I was usually the only passenger - all the drivers were great, we got into chats etc, one used to give me Cadbury's chocolate eclairs & one waived my fare a couple of times. If either they or I had just sat there in silence it would have been a miserable trip. Used to know a lot of the local drivers too and from talking to them it always came across that they had not much to write home about in in the way of working conditions & precious little appreciation, yet they were still all good sorts - conscientious & good attitude - so the last thing they need is thankless passengers.