Funnily enough... about three weeks ago I was driving into work and the security guard (you knowm, the one that always looks miserable and we take for granted) smiled and waved as I went through - and it set me up for the day. So I rang the security room to pass on my thanks - and since then, I (and others) get a smile not just from him, but the other guards as well - it's infectious and cost me 2 minutes of time for an unquantifiable boost in morale. They have a miserable job, standing outside in all weathers, and people don't give them a second thought (I didn't
- now I do)