XA04 (16-01-2010)
Not PC related, but some guy in Toys R Us was telling me "Why do you want Guitar Hero 5 when World Tour is newer?"
Argued for 3 minutes stating WT is GT4 and GT5 is newer, let him win due to him looking like Peter Kay
I would have an issue if the tech people who are meant to fix problems appear clueless, but TBH, I don't normally see sales people claim to be 'experts'. When I go to a computer store, it's usually because I need something quite urgently (can't wait for an online order), and have no time for chit-chat, whether it is listening what they have to offer (a polite 'No thank you' save both our time), or making their jobs harder.
On a more serious note.
I don't think it's a particularly fun thing to do. Some people have no choice but to work in shops that they aren't overqualified for. You need to remember that 80-90% of the people who shop in PC World or similar aren't concerned about technical details. Sure it's wrong to sell £50 HDMI cables and the public needs to be educated, but not that many people are likely to ask why a card won't fit in a new motherboard (besides "because it doesn't, ask ASUS").
Customer support is where you ask those kinds of questions. Sales assistants are there to do just that, if someone walks in and says i need a machine that can do x, y and z they know the answer. Would you go into Sainsbury and ask for some convoluted ingredient and then ask why it's in a box rather than a tub? Or quiz the checkout lady on whether she knows the correct way to cook a goose? Of course you wouldn't, it would be embarrassing for both parties and you'd look a bit of a prat.
On the plus side, they probably had a right laugh about "That nutter that came in asking why his graphics card wouldn't fit in his motherboard, can't he see the holes are a different size?". Do unto others is one of the few good things that came out of religion.
The worst thing, speaking as someone who's worked in a vaguely technical shop before, is smart arse customers thinking they know more than you. I've had someone argue against me selling them a cheap HDMI cable, i've had someone argue over the difference between HD and SD and the different types of cable, and of course - and i'm afraid it's women who are more to blame in my experience - there are the ones that ask a question and nod matter of factly as you sigh defeated after they've shown all the nouse of a brick wall.
Nah, it's Guitar Hero for people who are useless... they called it Guitar Tw.... actually, on second thoughts, I'll leave it there.
I only remember one fun visit to PC World which was to buy my dad's laptop. They were trying to sell us the next model up, and the guy pointed out at least twice that it had double the cache - except when I asked him what difference that would make, he had absolutely no idea and looked a bit lost. Apart from that, I don't think I've ever asked for help in a PC World store... as before, why would you bother? You can virtually guarantee that you'll know more about the products if you're interested in computers.
although i dont go out of my way to confuse them..
i was purchasing a monitor once and asked what resolution this particular monitor supported, he messed around with the on screen display for a bit then went and fetched a "tech guy".. who didnt know
Going in to a shop with the express intention of trying and make people look stupid in order to fuel your ego is a pointless, selfish and puerile exercise.
Oh yes - the whole exercise will make one person in the shop look like an idiot. But that person won't be who you were expecting.
Sales people are there to help you pick stuff up and take it to the counter... do your research before you go to the shop and you will be fine.
□ΞVΞ□
I'd never go into a shop with the intent of confusing or winding up a salesperson, but if they start BSing me to try to sell me something, they become fair game.
If they respect me I'll respect them, same rule applies for all walks of life.
Yeah, i dont see who would actually go into a computer store (Such as PC world) just to show that they know more about computing than a sales person. However I must agree that when they start trying to blag things to me Ill prove them wrong and make them look silly but I wouldnt go into the shop with the intent of asking these questions.
Had to return an external DVD writer once to an unamed high street store..it wouldn't read discs and failed in burns. Went to the sales counter and was confronted by 3 teenage girls standing around waffling (the sales staff) I was invisible until they sorted out their discussion about god knows what? Told one of the girls that the writer was faulty and explained the situation.....compute, compute "so it doesn't work then??" "yes, it doesn't work" I said
She then called over a 'techy' guy (must have been 19 at the oldest) who proceeded to 'test' the burner in store on one of their display laptops while I stood around in the packed shop feeling like I was being accused of lying.
After 20 minutes of me talking him through how to hook up the burner, showing him how it wasn't recognising discs (he insisted on trying at least 4) and having packed away the burner only to realise he had left a disc in its tray and had to unpack/hook up burner again to eject the disc (even though I told him there was an emergency release, which made him just looked panicked at the technicality of that statement) I was finally taken back to the desk and given a refund...a good half an hour of my life I will never get back. It wasn't as if I'd bought the thing a week before and had been burning discs constantly until the thing had died...this was bought last thing the afternoon before and returned at 9am.
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