Based on our current observations, this issue only affects Synology NAS servers running some older versions of DSM (DSM 4.3-3810 or earlier), by exploiting a security vulnerability that was fixed and patched in December, 2013. At present, we have not observed this vulnerability in DSM 5.0.
For Synology NAS servers running DSM 4.3-3810 or earlier, and if users encounter any of the below symptoms, we recommend they shut down their system and contact our technical support team here:
https://myds.synology.com/support/support_form.php.
When attempting to log in to DSM, a screen appears informing users that data has been encrypted and a fee is required to unlock data.
A process called “synosync” is running in Resource Monitor.
DSM 4.3-3810 or earlier is installed, but the system says the latest version is installed at Control Panel > DSM Update.
For users who have not encountered any of the symptoms stated above, we highly recommend downloading and installing DSM 5.0, or any version below:
For DSM 4.3, please install DSM 4.3-3827 or later
For DSM 4.1 or DSM 4.2, please install DSM 4.2-3243 or later
For DSM 4.0, please install DSM 4.0-2259 or later
DSM can be updated by going to Control Panel > DSM Update. Users can also manually download and install the latest version from our Download Center here:
http://www.synology.com/support/download.
If users notice any strange behaviour or suspect their Synology NAS server has been affected by the above issue, we encourage them to contact us at
security@synology.com, where a dedicated team will look into their case.
We sincerely apologise for any problems or inconvenience this issue has caused our users.