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Most of the time people will moan about companies giving poor customer service or rubbish this and that, but not many of us seem to applaud those companies who do give a good service.
I bought a 2nd hand monitor of off another forum I frequent several months ago. A nice 19" Mitsubishi Diamond Pro 930sb - Black. Looked absolutely stunning and performs incredibly well for the price. However, as per this thread, things had started to take a turn for the worse. The picture had gone a funny shape, it started to discolour and it seemed to be randomly degaussing itself (or that's how I can only explain it!).
Anyway, I thought the end was nigh and started looking into the possibility of replacing my once fantastic CRT with an expensive TFT. That is until I saw this thread. Inspired by wannabgeek I got straight on the phone to NEC/Mitsubishi in the hope that they could help, but feared I would be told it was either out of warranty or they couldn't help as it was 2nd hand.
Low and behold, I called and waited for the phone to be answered. I waited and waited and waited. I thought, OK, this isn't a great start!Then I got through to a very friendly lady who proceeded with the usual, taking info about me, my monitor and it's fault. She put me on hold whilst she spoke to one of her technical colleagues and came back with some good news.
"Hello Allen, we are aware of this fault and this can be rectified. You have 2 choices, you can either return the product for it to be fixed, or we can replace it with a refurbished model."
I thought for a second whilst she explained that a factory refurbished model would be under warranty still for the same length of time my monitor had left and that any imperfections would've been removed (so it would basically be "like new"). I didn't like the sound of waiting 5 days for my monitor to be fixed and returned so I opted for the replacement option. To my complete astonishment she said, "OK, we will have the refurbished model sent out to you by courier tomorrow and will be swapped with your old one."
I cannot explain how happy I am with this RMA process. Not only are they replacing my monitor, but they are doing it with NO cost to me what-so-ever AND on the next day! This is simply outstanding customer service and I would not hesitate to purchase a NEC/Mitsubishi product in the future.
Well done guys! You've made me very happy.
Just thought I'd share this with you to let you know about their competant customer service and to share some good news. Well, for me it is anyway, I don't have to revert to a 17" non-flat screen CRT now!
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Originally Posted by KeZZeR
