Why i am starting to hate bt...

[KBeee]

Are you based in london KBeee? If so, you might want to check out UKOnline (goes via Easynet LLU) or maybe Bulldog (LLU themselves) and finally give your notice into BT...

Yeah, I've got to change. I need an end to end cable check really. Can't migrate to a re seller, which are only BT under a different name/bill.
I'm still not sure how it works.. local loop unbundling seems to imply that the ISP has installed it's own equipment in the exchange - but I'm worried about my copper pair from my home TO the exchange...

My classic BT connection helpline "help" is -
Helpdesk "It's your router.."
Me "I've re-installed the Alcatraz Frog USB modem and that says I have no ADSL connection too"
Helpdesk "It's your router - we don't support that make of router"
Me "I'm Not Using a Ferkin' Router"
Helpdesk "Our checks show you are connected...."
So - No problem there then - but if there IS, then it's my fault...

[Timmy!!!]

Just to be on the safe side whenever I ring up BT I always disconnect the router and tell them that I am using the modem that they gave me. It saves about 2 minutes of explaining its not my router at fault.

[ajbrun]

My classic BT connection helpline "help" is -
Helpdesk "It's your router.."
Me "I've re-installed the Alcatraz Frog USB modem and that says I have no ADSL connection too"
Helpdesk "It's your router - we don't support that make of router"
Me "I'm Not Using a Ferkin' Router"
Helpdesk "Our checks show you are connected...."

We've rung up to complain about a faulty connection at least twice now. 1st time (when we were sharing 1 modem between 2 pc's) they said it was a filter or something. We'd obviously tried a new filter AND tried the modem on both PC's, so we KNEW it was the modem that was wrong, but it took a lot of convincing for them to give us a new one.

The most recent time, they said our cables were too long at our end, even though we've been using broadband for over a year.

Whatever you say, it's never their fault - always yours.

[poindextermatic]

For those who are using BT modems, don't!