Hello,
Thank you for writing to eBay regarding problem in remaining signed-in
while using eBay. I appreciate the opportunity to assist you further.
For security purposes, after a period of inactivity or if you close your
browser, your session on eBay will expire. When this happens you'll need
to sign in again.
How to stay signed in with a session cookie:
To save time re-entering your User ID and password, you can have your
computer remember this information for one day. Your password will be
saved until you sign out, even if you disconnect from the Internet,
close your browser, or turn off your computer. If you choose this
option, eBay will still ask you to re-type your password to access
personal or financial information.
Please note: as a safety measure, if you're using a public or shared
computer, always click "Sign Out" in the top of the screen when you're
finished using eBay.
Furthermore, if you feel that the you are still not able to remain
signed in, please check following:
There are a few settings on your browser that you may want to check.
3These settings are sometimes different than would be needed for other,
more static, web pages.
You will want to enable Java, SSL 2.0 and SSL 3.0.
1. Click "Tools" --> "Internet Options"
2. Select the Advanced Tab, and scroll down to "Java (Sun)"
3. Check the box next to the "Use Java 2" version
4. Scroll down to "Scripting of Java applets"
5. You will also want to scroll down to "Security" to enable SSL 2.0,
SSL 3.0.
6. Make sure they are checked
7. Next, select the Security Tab, and select the "Custom Level" button
8. Make sure the "Enable" radio button is checked.
9. Click OK to save your preference.
First party and session cookies should also be allowed.
1. Click on the Privacy Tab
2. Click the Advanced button
3. Make sure both accept radio buttons are selected even if they are
greyed out
4. If not then they can be selected by checking 'override automatic
cookie handling'
The information I provided above will help you. Please let me know if
there is anything I can do to further assist you with.
Kind regards,
Perry S.
eBay Customer Support
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