PC world

[javalord]

PC World Sucks they are on commision which says it all!

The best game in the world is going into PC World talk to a sales rep about something you know tonnes about and trip them up as they try and bull**** there way through an answer.

Never use pcworld unless you want hassle n stress

Whilst there on comission, having worked for the monkeys once, the sales staff arent as bad as you think. They do sell the right system to the right user as much as they can, otherwise chances are it'll be returned and they lose out on the sales comission.

Also comission is done on a band scale - e.g. x amount of sales gets y comission payments per month.

[directhex]

Whilst there on comission, having worked for the monkeys once, the sales staff arent as bad as you think. They do sell the right system to the right user as much as they can, otherwise chances are it'll be returned and they lose out on the sales comission.

then once they've selected the right system for the right user, they pile on coverplan, option bundles, etc etc etc

Also comission is done on a band scale - e.g. x amount of sales gets y comission payments per month.

depends. don't forget flat CABS payments - sell an epson printer, get a tenner, type thing

The best game in the world is going into PC World talk to a sales rep about something you know tonnes about and trip them up as they try and bull**** there way through an answer.

pc world sales staff aren't trained on technical minutiae. they're trained on confidence. confidence is the key to pc world - almost everyone who walks through the doors has a knowledge level of zero, so as long as you sound confident, you can sell anything. i spent 3 months working at a pc world, and earnt a complaint in my staff record for correcting a senior salesman who was flogging a ps/2 keyboard to an imac owner (as i shattered the bubble of confidence)

[Mike Fishcake]

The best game in the world is going into PC World talk to a sales rep about something you know tonnes about and trip them up as they try and bull**** there way through an answer.

Come on, don't give them a hard time - they're just people trying to do a job that they are probably only doing because they need to earn a bit of cash and/or they haven't got the qualifications or experience to do something else. It's not their fault that they haven't been trained to know everything about everything.

The type of person that goes into PC world isn't generally the type of person that's going to start asking about video card benchmarks or CPU cache sizes, so there really isn't much point in the training people overloading them with information when they've got loads and loads of different systems to remember about anyway, because the type of people that are concerned about those things don't generally buy full computer systems from PC World.

Besides, who are you going to impress by doing that anyway?

[djhworld]

So while they seem poorly specced to us, for the average none-techie who just wants to surf the net and play the odd game its not bad.

That's the problem, people don't care what they're getting, they just want a computer that works.

Unfortuanatly, PC world use this to their advantage by selling machines which are expensive and rip the consumer off in terms of what components they are getting. I know there is a 99% chance they don't really care what components are in the machine, it's just I feel sorry for them for spending way over what they should be paying.

Sell to the naive, reap from the profits.

[dangel]

Sell to the naive, reap from the profits.

I'm sure that's Apple's current mission statement..

[Dark Horse]

I got my digital camera from the Pc World website, the price was reasonable and it came with free delivery. I googled some codes and got 10% off and then got another 4% or so through quidco. Worked out a good deal.

Prices aren't great for the kind of things we're looking for but the place serves a purpose none the less.

[jsterling]

PCWorld staff are not on commission, they get team bonus (similar thing, but spread evenly over the staff).

[directhex]

PCWorld staff are not on commission, they get team bonus (similar thing, but spread evenly over the staff).

except for CABS and manager-mandated "unofficial-yet-approved-by-head-office" promotions for the best salesmen & the ones selling the most coverplan, right?

remember kids, if it's not called "commission", then it isn't!

[jsterling]

Yes, precisely

[uk_sam]

There a local PC World store near where I live which I pop into now and again. I almost never buy anything from there because the prices are quite ridiculous although sometimes they have sales which brings the price closer to what you would pay from online stores.

I have to say its a very nice and clean store and if a friend wants a normal family PC, I would take them thereto have a first hand look at the computers. Plus if the computer breaks down, they can take it back to PCWorld and not have to hassle me

The pick-up in store prices aren't too bad and if you buy from the PC World website, you can get 5% cashback from sites like Quidco.

[xbo]

If you're on the lookout for a printer, keep your eye on the PC World website, I got a pretty good deal on my Canon pixma printer last year, and at the time there were some other pretty good printer deals too.

Don't buy cartridges from there though

Yeah I had a mate that used to work there and so managed to get a pretty good deal on a pixma 5000 too. He also said that they do have deals on cartridges but they are not advertised. I think it was something like £40 for every single cartridge it takes plus a USB cable. Not too bad compared to thier normal prices!! You need to ask for it though because as i say its not advertised!

[Mike Fishcake]

He also said that they do have deals on cartridges but they are not advertised. I think it was something like £40 for every single cartridge it takes plus a USB cable. Not too bad compared to thier normal prices!! You need to ask for it though because as i say its not advertised!

Really? That's worth knowing about. I don't need a new printer myself, but I'll investigate that further if anyone I know is after a printer.

Cheers for the info!

[Smokey21]

For Peripheriels and printers and stuff, there not bad. For most stuff there stupidly over-priced.

[chicken]

PCWord doesn't target geeks/gamers/techies (ie any of us), they target the everyday person who needs a PC that will just *work* when it arrives, and if it doesn't work that they can get someone to fix it without having a clue about the 'magic' inside.

I'd agree with this totally. Unfortunately it has been a long time since PCs slipped from the hands of the techies into the general masses and as such there are a heck of a lot of clueless customers. PC World is entirely designed around them, so unless you're looking for a spare floppy drive on their bargain table, or as Mike said a cheap printer deal, you're better off shopping online with people like Scan etc.

From working in Currys a while ago I can see exactly why PC World exist and what their target audience is. When a large portion of your customers call the PC tower the "monitor" you start to realise why they don't seem to notice just how expensive the components are and how PC World get away with it.

With the shop in Nottingham doing a refund and your store not, it is simply down to the staff in that shop. Again with Currys there are supposedly rules for refunds but most of the time it comes down to: Try to give away as little as possible, bend if it's going to avoid a scene and also how good a mood the guy you are speaking to is in. If you want a refund look for a tie, the man with a tie and/or a significantly different shirt is more likely to say yes as he is in charge and would probably have to verify it anyway.

[djhworld]

If you want a refund look for a tie, the man with a tie and/or a significantly different shirt is more likely to say yes as he is in charge and would probably have to verify it anyway.

I went to the duty manager for that day, and negotiated with him for nearly an hour. He honestly didn't care if I walked out with the card or not, he was adament in keeping that £60. In the end he settled on letting me "look round the store for something at the same value", so I spent an hour looking at stuff I honestly didn't need.

In the end I just went back, and one of the employees just said something along the lines of "I have morals, you can't force someone to get something they don't want, have a gift voucher" in which was probably the only reasnoable settlement I could stick with (other then the ideal of actually getting my money back).

What was laughable about my PC World visit the other day was, we visited the "Bargain Zone" as they liked to call it, there were loads of products strewn onto the shelve with huge labels on stating the product name, and why it was in the bargain zone. Except they never bothered to print the price. Me and my mate joked if they were free to take or something.

I dunno, it might be a store that has a purpose, but it's grossly incompetant and overpriced, in my own personal opinion.

[Butuz]

Ironically, PC World Business is one of the best suppliers I have ever used. Infact theyre my main supplier now. I think they must transfer anyone with a bit of talent, to the Business wing, that just leaves the numpty's and eejiits to work in the normal stores

Butuz