I'm with Nationwide.
When I spoke to a person in the contact center they were very helpful but in the branch itself they wern't to bothered at all. As for the identity theft nothing is being done about it. Makes you wonder what else they may have or are trying to get in my name.
Annoying thng for me now is that I use the internet banking to watch over my account, however I cannot check what DD's are setup on my account online so I have to go down to the branch.
Don't get me wrong, I am pleased that they refunded the charges. However though, I don't think it should have been a standard letter that was sent out to me given the situation.