Poor Service From Play.com.....AGAIN

[Elspuddy]

same here, i get my dvds if i pre oreded them (ghost in the shell SAC 2gig) before thay are out in the shops.

[Knoxville]

I've had no problem when I order anything from play.com

Mind you, I've never pre-ordered anything, whenever I want something on day of release I pay the extra and buy it from the high street rather than using any online store.

[FirePhoenixCtk]

Ouch unlucky. They have been good to me in the past but it just seems they totally fcked your order up.

[[GSV]Trig]

I never pre-order anything...

[mp3c]

i love play.com to buy all my games but have never pre-ordered with them have had a bit of trubble with amazon a few weeks back..

[BEANFro Elite]

It clearly is dependant on where one lives as I've orederd at least twenty items and not one was lost or delayed.

As for pre-orders, I pre-ordered Oblivion about three days before launch and it came a day after launch day because it was out of stock.

[Barrichello]

My experience of play.com has always been good. think only once something didnt turn up and i phoned them and they sent out straight away.

Saying that i have never pre-ordered and tbh if i want something on day of release so bad i will normally go to local shop and pay the bit extra.

Also think it depends on the area you are in and postal service.

[Craig321]

i can safely say ive used play.com for the final time

over the last few weeks ive put some small business there way in the form of Ultimate Force Series 4 DVD, Little Britain Series 3 DVD and Company of Hero's, all of them i have pre-ordered thinking id get them either the day of release (as amazon usually do) or at least the following day.

But oh no, Little Britain and Ultimate Force were released exactly a week ago today, and have they arrived....NO! I had confirmation that they were dispatched the friday before and still nothing.

As for Company of Hero's, that was dispatched on the 27th (release day 29th) and again still not recieved anything.

The worse thing is Play.com dont want to know until 14days after. I could have saved myself so much hassle by going into town on release day and going to HMV, or at least ordered from Amazon.

Anyone thinking of pre-ordering a Wii or PS3....forget it

</rant>

They seem to be a bit slow on pre-orders, my brother has done a few pre-orders with them and it has taken a while to get there.

Other than that they have been brilliant.

[chicken]

I also have never had problems with Play, always been prompt and accurate.

Something that crossed my mind reading this though is that Play sell from the Channel Islands to avoid taxes don't they? Your mail might be held up in Customs since you ordered a lot recently and they want to check there's nothing dodgy going on. Just a thought.

[chrisg22]

Play have always been good in my purchases, never had them mess about or anything. I ordered Company of Heroes on Friday and it came on Wednesday very prompt and professional.