Results 1 to 16 of 16

Thread: Dead Pixel Policy not legal.

  1. #1
    Senior Member
    Join Date
    Jul 2003
    Posts
    1,145
    Thanks
    3
    Thanked
    19 times in 14 posts
    • McMav's system
      • Motherboard:
      • Gigabyte P35C-DS3R
      • CPU:
      • Intel C2Q Q9550 @ 3.4
      • Memory:
      • 4GB kingston Hyperx pc8500
      • Storage:
      • 160GB WD SATA2 500 GB Sammy
      • Graphics card(s):
      • HIS 6870 1GB
      • PSU:
      • 520W Corsair Modular
      • Case:
      • Antec 300
      • Operating System:
      • Windows 7 x64 Home
      • Monitor(s):
      • 22" Hyundai BlueH
      • Internet:
      • 10Mbit Virgin cable

    Dead Pixel Policy not legal.

    Just had a legal student up whop has an IBM laptop away for a replacement screen for 1 dead pixel. The laptop is 4 weeks old and IBM said the usual see ISO blah on number of pixels required to be faulty for it to be classed as faulty. She then quoted some sections to them from the Sale of Goods act paying special attention to MINOR DEFECTS. IBM are now replacing the screen as when they hummed and hawed about it she said she would take them through small claims court and that she would win. Obviousdly she would have as IBM are replaceing the panel.

    So if you get a tft with a dead pixel and not enough as stated in the ISO you should be able to get it replaced as it is a Minor Defect.

  2. #2
    Drop it like it's hot Howard's Avatar
    Join Date
    Jul 2003
    Location
    Surrey, South East
    Posts
    11,731
    Thanks
    14
    Thanked
    42 times in 39 posts
    • Howard's system
      • Motherboard:
      • Asus P5B
      • CPU:
      • Core2Duo E6420 2.13GHz
      • Memory:
      • 2x1gb OCZ DDR2 6400
      • Storage:
      • 250GB & 500GB Seagate
      • Graphics card(s):
      • Inno3d iChill 7900GS
      • PSU:
      • Antec SmartPower 500W
      • Case:
      • Coolermaster Elite 330
      • Monitor(s):
      • 2x AG Neovo F419
      • Internet:
      • Virgin Media 20mbit
    I've always thought that even one dead pixel is classed as a fault, but I've also always thought that this ISO standar stating that it must be 3 within 4 inches of each other or whatever was strictly enforced... Well that's good news I guess
    Home cinema: Toshiba 42XV555DB Full HD LCD | Onkyo TX-SR705 | NAD C352 | Monitor Audio Bronze B2 | Monitor Audio Bronze C | Monitor Audio Bronze BFX | Yamaha NSC120 | BK Monolith sub | Toshiba HD-EP35 HD-DVD | Samsung BD-P1400 BluRay Player | Pioneer DV-575 | Squeezebox3 | Virgin Media V+ Box
    PC: Asus P5B | Core2duo 2.13GHz | 2GB DDR2 PC6400 | Inno3d iChill 7900GS | Auzentech X-Plosion 7.1 | 250GB | 500GB | NEC DVDRW | Dual AG Neovo 19"
    HTPC: | Core2Duo E6420 2.13GHz | 2GB DDR2 | 250GBx2 | Radeon X1300 | Terratec Aureon 7.1 | Windows MCE 2005
    Laptop: 1.5GHz Centrino | 512MB | 60GB | 15" Wide TFT | Wifi | DVDRW


  3. #3
    Senior Member
    Join Date
    Jul 2003
    Posts
    1,145
    Thanks
    3
    Thanked
    19 times in 14 posts
    • McMav's system
      • Motherboard:
      • Gigabyte P35C-DS3R
      • CPU:
      • Intel C2Q Q9550 @ 3.4
      • Memory:
      • 4GB kingston Hyperx pc8500
      • Storage:
      • 160GB WD SATA2 500 GB Sammy
      • Graphics card(s):
      • HIS 6870 1GB
      • PSU:
      • 520W Corsair Modular
      • Case:
      • Antec 300
      • Operating System:
      • Windows 7 x64 Home
      • Monitor(s):
      • 22" Hyundai BlueH
      • Internet:
      • 10Mbit Virgin cable
    Yeah but one threat of court and IBM are replacing the panel. I'd have thought they would offer her the chance of a refund but they obviously wanted to keep her 1300 quid.

  4. #4
    The King of Vague Steve B's Avatar
    Join Date
    Oct 2005
    Location
    Glasgow
    Posts
    5,051
    Thanks
    116
    Thanked
    67 times in 63 posts
    only a small minority of the returned panels actually get re-used, be it sent to a company for pixel-fixing or being re-sold as b-grade. the majority of them just get thrown in the bin, which is a shame, as i would pay perhaps 2 thirds of the price, if it only had one stuck pixel.

  5. #5
    radix lecti dave87's Avatar
    Join Date
    Sep 2005
    Location
    England
    Posts
    12,806
    Thanks
    657
    Thanked
    931 times in 634 posts
    • dave87's system
      • Motherboard:
      • Asus
      • CPU:
      • i5 3470k under Corsair H80 WC
      • Memory:
      • 8gb DDR3
      • Storage:
      • 240gb SSD + 120gb SSD
      • Graphics card(s):
      • Asus HD7950
      • PSU:
      • XFX 600w Modular
      • Case:
      • Lian Li PC-A05FNB + Acoustipack
      • Operating System:
      • Windows 10 Pro
      • Monitor(s):
      • 2x Dell S2309W (1920x1080)
      • Internet:
      • BT Infinity Option 2
    I've been rather lucky with my purchases, haven't had a dead pixel yet (which I was majorly worried about on my new laptop -1680x1050 15.4" Widescreen)

    The other way round it is if there are two stuck pixels next to each other, its considered a manufacturing failure and replaced immediately

    Dave

  6. #6
    Member
    Join Date
    Oct 2006
    Posts
    71
    Thanks
    0
    Thanked
    0 times in 0 posts
    If things are as you described Steve B, then it's not a healthy thing to do, dumping instead of recycling means damages to the environment =(.

    Well, PC components are hardly recyclable...

  7. #7
    The King of Vague Steve B's Avatar
    Join Date
    Oct 2005
    Location
    Glasgow
    Posts
    5,051
    Thanks
    116
    Thanked
    67 times in 63 posts
    yeah, i think its just the panels that get dumped, not the actual monitor casing and stuff. I saw a program about it a few months back, it was about a company who tried to fix them

  8. #8
    Big Member BlindMelon7's Avatar
    Join Date
    Jul 2006
    Location
    UK
    Posts
    1,190
    Thanks
    12
    Thanked
    1 time in 1 post
    I have 3 stuck pixels on my screen. I got totaly ripped off with it, £170 for a 17in lcd that shows blacks as greys
    With love and many thanks,

    Melons

  9. #9
    HEXUS webmaster Steve's Avatar
    Join Date
    Nov 2003
    Posts
    14,282
    Thanks
    293
    Thanked
    840 times in 475 posts
    I would imagine a consumer's rights have slightly more weight then that of a business, which will probably have to put up with what the ISO standards define.
    PHP Code:
    $s = new signature();
    $s->sarcasm()->intellect()->font('Courier New')->display(); 

  10. #10
    Senior Member JPreston's Avatar
    Join Date
    Nov 2005
    Posts
    1,667
    Thanks
    5
    Thanked
    124 times in 74 posts
    I'd be very surprised if there was any legal basis for her letter apart from it being written in legalese, but all the same looking at it from the company's perspective the only other option would be to prepare a case and send someone along to the small claims court to argue the toss. This would be much more expensive than just giving out a replacement, so they take the cheaper option.

  11. #11
    Atari Falcon 030
    Join Date
    Feb 2006
    Posts
    1,066
    Thanks
    63
    Thanked
    26 times in 25 posts
    • bigblue's system
      • Motherboard:
      • K8N
      • CPU:
      • X2 4200
      • Storage:
      • 250 Gb WDC
      • Graphics card(s):
      • XFX 7900GT
      • PSU:
      • Tagan Modular 430W
      • Monitor(s):
      • NEC 20WGX2
      • Internet:
      • BT Yahooseless
    Quote Originally Posted by JPreston View Post
    This would be much more expensive than just giving out a replacement, so they take the cheaper option.
    I tend to agree with that. I don't necessarily think IBM thought they would lose, more that they couldn't be arsed with the claims process.

    From my understanding of the Sale of Goods act (which could be entirely wrong, it's been a while...), the difficulty in these types of cases is proving it is a defect, daft as that sounds. If said "defect" is covered by ISOwhatever as a typical occurence or acceptable tolerance then it isn't a "defect"

    On the retail side of things I've had to argue the toss with a few customers about what is/isn't acceptable under those dreaded headings "within manufacturers tolerances", "refer to ISO...", and the classic "limited warranty" and more often than not if someone stamps and shouts enough (without getting arsey) they get a replacement. It's just easier all round.
    Last edited by bigblue; 02-11-2006 at 12:26 AM.

  12. #12
    Senior Member SilentDeath's Avatar
    Join Date
    Aug 2003
    Posts
    4,745
    Thanks
    38
    Thanked
    16 times in 11 posts
    Quote Originally Posted by bigblue View Post
    I tend to agree with that. I don't necessarily think IBM thought they would lose, more that they couldn't be arsed with the claims process.

    From my understanding of the Sale of Goods act (which could be entirely wrong, it's been a while...), the difficulty in these types of cases is proving it is a defect, daft as that sounds. If said "defect" is covered by ISOwhatever as a typical occurence or acceptable tolerance then it isn't a "defect"

    On the retail side of things I've had to argue the toss with a few customers about what is/isn't acceptable under those dreaded headings "within manufacturers tolerances", "refer to ISO...", and the classic "limited warranty" and more often than not if someone stamps and shouts enough (without getting arsey) they get a replacement. It's just easier all round.
    "within manufacturers tolerances" is exactly right. IBM should have taken it to court - as usually the loser has to pay costs (or is that not true with small claims? but then our legal system would be pretty messed up as noone would bother).

    There is no way she could prove it is a defect, its documented in the spec sheets for *every* tft manufactuer, basicly saying if you need a defect free screen (ie milatary and medical use) you should pay them more for one that has gone through more expensive qualilty checking.

  13. #13
    Big Member BlindMelon7's Avatar
    Join Date
    Jul 2006
    Location
    UK
    Posts
    1,190
    Thanks
    12
    Thanked
    1 time in 1 post
    From now on I will always buy LCD/TFTs in shops where I can check first . Incidentaly, what IS the difference between TFT and LCD?
    With love and many thanks,

    Melons

  14. #14
    Senior Member
    Join Date
    Aug 2006
    Location
    Glasgow, Scotland
    Posts
    556
    Thanks
    35
    Thanked
    24 times in 23 posts
    • tickedon's system
      • Motherboard:
      • Asus P6T Deluxe (V1)
      • CPU:
      • Intel Core i7 920
      • Memory:
      • 6GB OCZ DDR3 (3x2GB)
      • Storage:
      • 1x 750 Samsung F1, 1x 250gb, 1x 320gb
      • Graphics card(s):
      • AMD ATI Radeon 6850 2GB
      • PSU:
      • 650w Corsair TX650
      • Case:
      • Antec P180
      • Operating System:
      • Windows 8 Pro (64bit)
      • Monitor(s):
      • 22" BenQ G2222HDL + 20" Samsung 205bw
      • Internet:
      • 24mb Be Unlimited ADSL2
    Quote Originally Posted by |SilentDeath| View Post
    "within manufacturers tolerances" is exactly right. IBM should have taken it to court - as usually the loser has to pay costs (or is that not true with small claims? but then our legal system would be pretty messed up as noone would bother).

    There is no way she could prove it is a defect, its documented in the spec sheets for *every* tft manufactuer, basicly saying if you need a defect free screen (ie milatary and medical use) you should pay them more for one that has gone through more expensive qualilty checking.
    The Sale of Goods Act does cover minor defects. Until someone actually goes to court and hammers this out, we won't know for sure.

    99% certain small claims court you each pay for your own legal costs.

  15. #15
    Does he need a reason? Funkstar's Avatar
    Join Date
    Aug 2005
    Location
    Aberdeen
    Posts
    19,874
    Thanks
    630
    Thanked
    965 times in 816 posts
    • Funkstar's system
      • Motherboard:
      • Gigabyte EG45M-DS2H
      • CPU:
      • Intel Core2Quad Q9550 (2.83GHz)
      • Memory:
      • 8GB OCZ PC2-6400C5 800MHz Quad Channel
      • Storage:
      • 650GB Western Digital Caviar Blue
      • Graphics card(s):
      • 512MB ATI Radeon HD4550
      • PSU:
      • Antec 350W 80+ Efficient PSU
      • Case:
      • Antec NSK1480 Slim Mini Desktop Case
      • Operating System:
      • Vista Ultimate 64bit
      • Monitor(s):
      • Dell 2407 + 2408 monitors
      • Internet:
      • Zen 8mb
    Quote Originally Posted by BlindMelon7 View Post
    Incidentaly, what IS the difference between TFT and LCD?
    TFT is a type of LCD.

    LCD is the underlying technology, TFT is an enhancement to that technology.

    http://en.wikipedia.org/wiki/TFT_LCD

  16. #16
    Senior Member
    Join Date
    Jul 2003
    Posts
    1,145
    Thanks
    3
    Thanked
    19 times in 14 posts
    • McMav's system
      • Motherboard:
      • Gigabyte P35C-DS3R
      • CPU:
      • Intel C2Q Q9550 @ 3.4
      • Memory:
      • 4GB kingston Hyperx pc8500
      • Storage:
      • 160GB WD SATA2 500 GB Sammy
      • Graphics card(s):
      • HIS 6870 1GB
      • PSU:
      • 520W Corsair Modular
      • Case:
      • Antec 300
      • Operating System:
      • Windows 7 x64 Home
      • Monitor(s):
      • 22" Hyundai BlueH
      • Internet:
      • 10Mbit Virgin cable
    Quote Originally Posted by tickedon View Post
    The Sale of Goods Act does cover minor defects. Until someone actually goes to court and hammers this out, we won't know for sure.

    99% certain small claims court you each pay for your own legal costs.
    Exactly could you imagine the gate it would open had IBM contested it and lost. Every TFT manufacturer would be left wide open. Hence they probably took the easier and safer option of replacing this one panel and keeping it quiet.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Samsung announces 0 dead pixel policy!
    By bertie in forum Graphics Cards
    Replies: 34
    Last Post: 05-01-2005, 07:43 PM
  2. Dead Pixel Philosophy
    By rc55 in forum PC Hardware and Components
    Replies: 19
    Last Post: 24-05-2004, 10:03 PM
  3. Dead Pixel Policy
    By DeludedGuy in forum Graphics Cards
    Replies: 16
    Last Post: 09-12-2003, 11:19 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •