Gainward rma, pfffft

**Nox** · 09-12-2003, 05:11 PM

Not sounding good

I think you may be going back to gainward and asking them to track the serial number date. A lot of cards have a QA sticker on them which indicates month/year that batch went through their factory, don't know if gainward follow this though.

Nox

**Shepps** · 10-12-2003, 03:17 PM

The Saga continues, andy was going to see if they would make an exception, havn't heard anything since yesterday.

**Andy** · 10-12-2003, 03:23 PM

I'm trying my best, please bear with me.

**Shepps** · 10-12-2003, 03:33 PM

Ok cheers mate

**blockers** · 11-12-2003, 01:54 PM

Hi george.

I emialed andy, wayne, adn the support guys two days ago. Still havent heard back...

Getting a little worried, and my faith with gainward is wondering..

will

**Andy** · 11-12-2003, 02:19 PM

Your email was forwarded on to the relevant person and dealt with promtly, i belive your goods were despatched last night?

**Shepps** · 11-12-2003, 02:51 PM

Originally posted by dotanuki
i belive your goods were despatched last night?

lucky for some

**G4Z** · 11-12-2003, 06:11 PM

Originally posted by Austin
I have heard Gainward's customer service is certainly somewhat lower than most expect ... CS is one thing that seems to get worse and worse in this industry. On a good note both Maxtor and Connect3D are still known to be top notch, very quick turn around and prompt comms.

Next time don't buy Gainward and warn others to consider the alternatives. IMHO Gainward haven't been the same since the GF3 days.

took me 6 weeks to get my Maxtor 60gb RMA`d and replaced back in febuary...

**Nox** · 11-12-2003, 06:51 PM

i think all companies have good and bad days, its how they deal with the bad days is the important thing...

Nox

**blockers** · 11-12-2003, 09:19 PM

Are you talking to me Andy!?
if so that is very nice

, but if not some other lucky git will get theirs...

Will

**Apex** · 11-12-2003, 10:00 PM

Originally posted by Shepps
I'll have a look later, but my parents dont keep their statements from over a year ago ;/

Phone the bank and ask for a copy

**Andy** · 12-12-2003, 11:20 AM

Originally posted by blockers
Are you talking to me Andy!?
if so that is very nice , but if not some other lucky git will get theirs...

Will

Yup, it was yours!

**blockers** · 12-12-2003, 11:58 AM

ooo, thanks very much. I will post/email when it arrives

Will

**Andy** · 12-12-2003, 01:55 PM

Shepps, your replacement shipped on Wednesday.

Andy

**Shepps** · 12-12-2003, 03:42 PM

Yay

Thanks allot mate

**blockers** · 15-12-2003, 02:50 PM

Hi Andy,
I havent recieved my card as of yet. Is there a tracking number i can have?

Thanks
Will

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