cd drives not detected

[throbinson]

Hi
My old man has got a iqon pc with a gigabyte 7vm333m-rz motherboard, all of a sudden his dvd & re0writer disc drives are not being detected by windows xp home service pack 2.

The error message says that the data in the registry is either corrept or lost.

I've checked the drive cables and they are fine, done a registry clean and started pc using the default bios settings still carn't get it to work.

If anyone has any ideas please share then

[0iD]

I take it the BOIS still detects them?
Are they showing in the drive manager in control panel?

[throbinson]

Yeah they are showing in drive manager with a yellow ?

[0iD]

Was anything installed/uninstalled prior to the error?
Just trying to narrow it down

[throbinson]

the only thing i did was to upgrade his memory, everything was working fine after

[emul8]

Sounds like master and slave conflict but you haven't changed any drives

[0iD]

Can't hurt checking they're set right tho.

[throbinson]

no, no drives have been changed.

A mate a work thinks it could be the motherboard on it's way out

[0iD]

Not necessarily, so worry ye not, yet
If the error message is stating a registry error, there's a good chance that's exactly what it is.

I seem to recollect having a similar prob in Win98 once cured by a registry hack. It may be a case of uninstalling the drives, switching off, swapping them slave/master & re-booting, forcing windows to re-detect them.

[throbinson]

I'm up ther on sun for lunch (carn't beat your mums sun roasts) i'll check the master and slave settings.

any other ideas i could do?

[throbinson]

rite ok i'll av a go on sunday let you know how it goes

[throbinson]

Hi folks

Tried the registry hack as metioned above, Windows detected that there was new hardware. When trying to install get this message

Windows cannot start this hardware devive because it's configuration (in the registry) is incomplete or damaged (code 19).

HELP

[emul8]

Did you check the master slave config ?
Perhaps you could disconnect one of the drives via the IDE cable, one at a time in turn to see if one or the other has developed a fault ?

[throbinson]

yeah i checked the master slave config, even changed them round,
i'll try disconnecting one drive and see if that makes a difference

[throbinson]

I've now tried the following to no effect

disconnected one drive from the IDE cable then the other
Done the IQON system recovery
Uninstalled the drives and booted pc from safemode undr last known good configuration.

Was thinking of a bios update, not sure how you go about it

[emul8]

Try this see if it helps it lists the code 19

You can no longer access the CD drive or the DVD drive, or you receive an error message after you remove a CD recording program or a DVD recording program in Windows XP: "error code 31"