internet???

[project187]

i there i had my tiscali broadband working fine in like oct when i had my last system but when i sold that and havent used it for like well until mnnow when ever i plug the modemin the asdl light stays off and it doesnt register they said they would send me a new modem coz that model is screwed but my bro has the modem and its fine?
would anything about my new system make the net not work???
help please thanks

[BUFF]

would anything about my new system make the net not work???

ethernet drivers, firewall?
Did you reboot the modem in case it was locked onto the MAC of your old PC?

[project187]

+ethernet drivers?
and wat u mean bout reboot reinstall u mean i have done this yer.
i am having problem after problem

[Splash]

if the ADSL light is not lit at all (I'm assuming this is the ADSL Synch light) then you're not connected properly to your exchange. Does the modem have power? Have you checked all cables are seated securely?

[project187]

yer i have got powerbut no adsl light at all wat gets me is that it was fine so basically what they are doin is sending me a new modem but if that doesnt work wat am i supposed to do this isnt grounds for cancelling the contract is it?
and the wierd thing is that it all worked fine on my last pc in october time also over xmas someone drove into the telegraph pole so a new line was installed so i duuno would this have made any difference??

coz tiscali r shat and i hate them but im binded for 12 months now??

[BUFF]

+ethernet drivers?
and wat u mean bout reboot reinstall u mean i have done this yer.
i am having problem after problem

You loaded the ethernet drivers for your mobo (assuming onboard ethernet)?
No, did you reboot your modem (i.e. switch off & then back on) otherwise chances are that it is still looking for your old PC's MAC address?

[kempez]

Is this a USB modem?

[Splash]

knowing tiscali yes it will be. Project187 - if you have no synch with your exchange no amount of replacement modems will make the slightest bit of difference. I'd suggest (if at all possible) disconnecting all phones in your house, then plugging your modem directly into your filter at the master phone socket (you'll need your PC for this - hopefully you'll have a laptop...) and see if you get synch then.

Possibly worth trying before you do that is to try fully uninstalling, reboot then reinstall. It's unlikely to fix it, but there's a small chance.

EDIT - just read the bit about the new line - have Tiscali check at the exchange that the new line is ADSL enabled...

[project187]

right i am going to ring them coz it really annoys me when you get transfred to india its like im not racist but ffs can i have someone that can speak clearly down the phone

[Splash]

Make sure you mention the incident with the telegraph pole and the new line - were I a betting man I'd have money on it being that

[project187]

thanks mate i got trough today but i couldnt do a line test coz i wasnt at home on the pc.ill keep u posted and whether or not i go on a tiscali massacre

[Splash]

You have any joy as yet project187? I'm well aware of the joys of Tiscali tech support - I have a friend who asked my advice on ISPs and then signed up with them anyways. It was hell getting things working - the modem was faulty.

Anyways I went round with a laptop dual booting Windows/Linux and tried it out, deduced that the modem was broken, phoned them up and told them; they insisted that the Windows was at fault and that the computer needed to be rebuilt. I told them I was using Linux at the time and you could *hear* the blank eyed look on their faces. Only way they would accept that their 50p USB modem was at fault was when I told them I'd taken modem router round and all worked fine... I hadn't, but it got the modem replaced and the problem fixed.

[johnny02004976]

Splash i had the same problem... they always says its the fault of windows where as its there dog modem, there obviously just reading off a cheat sheet. Does anyone know if they offer an ethernet modem rather than USB??

As bad as i found tiscali however, NTL take the biscuit for complete shat customer service. I cancelled my NTL in June but there still taking the money becuase some brainless tart didnt cancel it correctly. I found it takes an hour and a half to get thru to the correct department, buti got my money back, so its £175 to put towards a new graphics card. Any ideas on what to get...?

[project187]

no luck they are ignoring me i sadi look i want a line check and i have tried everything u have said if this doesnt work i want to cancell please and **** em

[johnny02004976]

project let us know how it goes in regards to cancelling it - i know im tied into a 12 month contact up until end of october, but i really dont like their customer service and wouldnt mind binning it.

[project187]

hu u with
??