Bsod :(

[Skii]

Hi all


I'm getting a regular BSOD with the following error message


DRIVER_IRQL_NOT_LESS_OR_EQUAL and the following further detail further down the screen

USBPORT.SYS F5F8B77 BASE AT F5F72000 DATESTAMP 41107D62



Can anyone shed any light on what the problem might be ?

System specs

Win XP PRo SP2
P4D 2.8
Intel D995Xbk motherboard
1Gb DDR2
GF 6800GS
80G Maxtor

cheers peeps

[ultim8um]

Have you got any USB devices plugged in at boot time? If so remove them and try booting again...
Also see this KB article which may help you to fix it... maybe!?!?

http://support.microsoft.com/?kbid=822603

[mujja]

Are you getting that error once Windows is loaded and running or during bootup.
If it's once Windows is running and you are able to repeat the error easily then remove each USB devices one at a time until the error dispappears.

It could be a faulty USB device or unstable device driver.

[Skii]

Thanks for the response peeps

Its wierd because it doesn't appear to be triggered by anything, it just seems to happen quite randomly and whilst the PC is unattended.

Current USB devices are a Saitek Cyborg joystick, USB Microsoft wireless mouse and a BT Voyager ADSL modem. The problem has been happening before the modem was purchased recently , so I can rule that out.

I'm going to try removing the joystick first, and see if the problem persists

cheers

[Paul Adams]

If the problem continues, configure the machine to produce kernel memory dumps.

Right-click My Computer, click Properties
Click Advanced tab
Click Settings button under "Startup and Recovery"
From drop-down list, select "Kernel memory dump"

(Make sure you've not meddled with the page file options, you need the page file to be present on the boot volume where Windows resides and it needs to be big enough to hold the kernel memory used, which is anything between ~150MB and 2GB.)

This should create a MEMORY.DMP file in the C:\Windows folder which you can then zip and upload to somewhere like http://sendspace.com and I'll take a look at it for you.

It would be worth checking for devices connected to the USB root which you might not be aware of, such as onboard motherboard devices:
Right-click My Computer, click Manage
Click Device Manager on the left
Click View / Devices by connection
Expand any node which mentions "USB" and you should see all the devices enumerated

[Lee H]

I've a feeling that it's the USB modem - they were notorious in the past for causing systems to keel over and beg for mercy when downloading at their maximum speeds.

I had issues like this with my old VIA chipset based system and to remedy this I used a powered USB hub to stop the modem crashing my PC.

hopefully this might help - it might not but hey-ho

[ultim8um]

Also if you are finding it crashing while you are away from it...

Go into Device Manager and then go thru all your USB hubs / root hubs etc looking at their properties. You will find a power management tab on which you can tell the computer not to turn off these devices to save power... Worth a try anyway

[Skii]

If the problem continues, configure the machine to produce kernel memory dumps.

Right-click My Computer, click Properties
Click Advanced tab
Click Settings button under "Startup and Recovery"
From drop-down list, select "Kernel memory dump"

(Make sure you've not meddled with the page file options, you need the page file to be present on the boot volume where Windows resides and it needs to be big enough to hold the kernel memory used, which is anything between ~150MB and 2GB.)

This should create a MEMORY.DMP file in the C:\Windows folder which you can then zip and upload to somewhere like http://sendspace.com and I'll take a look at it for you.

Righty then

zipped and available here

http://www.zen97070.zen.co.uk/files/Stuff/MEMORY.rar

much appreciated mate