News - SCAN launches innovative component installation insurance

[Funkstar]

Secondly the way of removing the added service leaves a lot to be desired. A simple ratio box is enough, there is no need for the big red button once I have already changed the option to No - It is well over the top.

Agreed. This is horrible.

I've just been through the checkout process to see what it's like. I don't like it at all.

[tickedon]

I am not a very regular poster on this forum and I dont know who you are Saracen, but you, as an admin are not a very good diplomat - its not always about proving who is wrong and who is right - a good forum is about helping eachover and your last posts in this thread dont add anything new or helpful to whatever has been said - give the guys a break eh? its a new service and the constructive criticism has been provided - the management is watching, so lets see what will happen - will it be taken on board or not.

I think Saracen's posts have been very useful. They've articulated a lot what I'm also feeling, and I wouldn't really say he's not being a very good diplomat.

Regardless of whether or not he's an admin, he's still entitled to an opinion and to challenge things he disagrees with. If you are suggesting we should hold Saracen to a higher standard as an admin, perhaps we should also remember you're a consultant for scan?

Personally, this sounds like it could be the type of product I would buy. I like peace of mind, I waste a fortune on insurance for peace of mind every year. But until I know what is and isn't covered, I can't have peace of mind, so I won't buy

[Vadim]

If you are suggesting we should hold Saracen to a higher standard as an admin, perhaps we should also remember you're a consultant for scan?

I am not hiding my identity at all, however what I consult Scan on has nothing to do with this new service - I just think it is a novel and good idea which unfortunatelly instead of being welcomed it is being complained to. I just feel for the guys who put the effort to bring something new and noone appreciates it. As I said - there is always room for improvement...

[moogle]

Then there's another issue that's been raised(by Saracen)...your policy document is fine print...I decided to have a look at the policy documents of some major insurance companies and they all use a larger font size!

It's not if they use the larger font it's just that the font used is way smaller than the first page which can actually be read without zooming in or looking closer.

Page 1:


Page 2:


Page 1 still has small text but most of it can be read (well by me anyway) but page two where the meat of the policy is, is harder to read. If that isn't fine print I don't know what is

I could've made this entire post like this, then you'd have to squint or scale the text to read it comfortably, and this is also how small your policy document's text is compared to other insurer's - not nice is it?

Even that text is easier and can be read without squinting

Maybe it's just the PDF software that makes it hard to read, or maybe it's the font. If it was set out in the font size/style on Scan's T&C page then I'm sure no one would say it's fine print.

[Chris P]

Saracen

Your'e again repeating yourself... and I really didnt expect you to agree with what I pulled you up on or let it ride and no doubt you'll reply again repating what you have already said, maybe written in a different way. I'm simply going to ignore the comments, which are exaggerated, which I mentioned only 2 of your points raised as such.

I'll put forward as always all of the feedback rasied here.

It seems you analyse what I write in such detail, IE. I wrote I'm not ignoring anything and then said I'm going to ignore your exagerated comments. Sure when reading this back it's contradictory, but I'm sure you got the point of what I was trying to say but responded anyway, which is just argumentative.

And still no one yet , has complained after ordering Scansure.

Best Regards

[tickedon]

And still no one yet , has complained after ordering Scansure.

Has anyone tried claiming on it yet though? I imagine that's when most people have problems.

I've certainly never complained to my insurer after ordering it. It's usually when it comes time to claim that the problems begin.

[Chris P]

tickedon

We wil of course be monitoring the whole service closely.

[Azza]

Just wondering...

If i break a graphics card when installing, send it back, get a new one sent to me does the new one have Scansure? Is it a whole new 28 days or is it from the time I purchased the original?

[how1]

And still no one yet , has complained after ordering Scansure.
Best Regards

How can you gloat about that? It is a new service which hardly anybody knows about!! Also, all the customers that have gone ahead with the service, did they know it was added onto thier bill? Was it too late for them to realise it had been?

Lets wait to see what happens as i gues there will be many a customer who, once they realise they have been charged for a service they didn't want (As it is an opt in service) they will probably be on the phone complaining!! I bet you won't be telling us all here about any complaints about that! :

[Chris P]

how1

I am not gloating simply giving the facts at the moment... You seem to state your points as a matter of fact, but I can tell you that you don't have the facts about Scansure, I have and you are wrong.

Of course time will tell in terms of constructive feedback about the service and as always feedback can be made publicly in more ways than one, so suggesting I am going to hide complaints, well you are again wrong and if you fail to see how we leave our self open to crticism here and welcome ALL feedback this is again where you are misguided.

It's good you see the service as new, it is indeed so and I am sure improvements are and will be made if and where required.

Best Regards

[how1]

how1

I am not gloating simply giving the facts at the moment... You seem to state your points as a matter of fact, but I can tell you that you don't have the facts about Scansure, I have and you are wrong.
Best Regards

Of course you are right. You work for Scan, Silly me!!

[how1]

Of course you are right. You work for Scan, Silly me!!

The real facts about Scansure are slowly emerging!!

[Saracen]

Saracen

Your'e again repeating yourself... and I really didnt expect you to agree with what I pulled you up on or let it ride and no doubt you'll reply again repating what you have already said, maybe written in a different way. I'm simply going to ignore the comments, which are exaggerated, which I mentioned only 2 of your points raised as such.

I'll put forward as always all of the feedback rasied here.

It seems you analyse what I write in such detail, IE. I wrote I'm not ignoring anything and then said I'm going to ignore your exagerated comments. Sure when reading this back it's contradictory, but I'm sure you got the point of what I was trying to say but responded anyway, which is just argumentative.

And still no one yet , has complained after ordering Scansure.

Best Regards

If I'm repeating myself, it's because you are too. You KEEP saying it's not in the fine print. Well as far as I'm concerned, it clearly is. And I've repeated it to explain why.

You "pulled me up" on things, and did it my telling me I'm sensationalising, making ridiculous comments and then, being "tiresome" for not letting it rest.

Chris, this is a discussion/debate forum, for members to express opinions and discuss things. The object of the exercise isn't just to offer feedback to Scan and then stop if/when you say you've noted it. It's for members to discuss. So if you get valuable feedback from it, so much the better, but the point of the forum is member debate. And if you accuse people of things like that, and insult them with "tiresome" comments, most people ARE going to come back at you. I sure as hell am.

I analysed what you said in detail, Chris, because you used that "ignoring" bit in a way that made it sound like I was accusing you of ignoring things. Again, it's a debate forum. If you misrepresent what I said, when I was only acknowledging what you said you were going to do, then I'm quite entitled to point out you're misrepresenting it. The simple solution to that is to not throw things like that at me.

Chris, I'm glad you're taking up some of my points, and I hope they help, whether you act on them or not. But the ones I've reiterated are the location of the opt-out in context of the rest of the data on the main page, and the use of opt-in. You've argued that the opt-outs aren't in fine print, but I'm not going to just say "oh alright, you're right", when in my opinion, you just aren't.

As a point of feedback, you've clearly rejected that. Well, that's your right. But as a point of debate in a debate forum, the debate doesn't end just because you say it does, and it will continue while I or any other members want to discuss it, whether you take part of not.

As for the service as an opt-in, I notice you haven't responded to my questions about how you'd like it in Tesco added items to your shopping basket because they thought it was a good idea. Again, as feedback, you can act on that or not. But this forum isn't for feedback to Scan. It's for member debate, with or without any replies from Scan. And as a matter for debate, there's quite a few people that feel as I do, that this is very presumptuous on Scan's part.


So yes, Chris. I keep responding. That's what debates are. Points being put back and forth, perhaps the way it's explained being changed. I take part in a lot of debates, here and elsewhere and have done since my University debating society 30 years ago. One thing I've learned, especially on internet debates, is that regularly, when you explain a point of view in more detail or in a different way, some people find that they actually agree with you, because they didn't read what you said the way you meant it, and covering things to clarify sometimes resolves that. That is why, for instance, I explained exactly what I meant by putting the exclusions in the fine print.

Let me clarify. Do we mean the same thing when we refer to "fine print". If we don't, and if we don't know that we're each meaning a different thing, then we're never going to agree on whether they're in fine print or not. So when I explained exactly what I meant by that, you might have come back and said "Oh I didn't think you meant that. I thought you meant this". The explanation, and repetition would then have resolved an apparent difference of opinion.

Or, you could have said .... "well, they're right here <link> on the main site. Before I commented, I looked for them, and looked and looked, but I still might have missed them. In which case, I'd have said "I'm an idiot, I missed that". Again, without explaining what I meant and you responding, we wouldn't have known that I'd messed up.

THAT is why I keep coming back. Either to clarify whether we actually do disagree or not, or whether it's just terminology, or because it's what happens in debates/discussions.

.....

And still no one yet , has complained after ordering Scansure.

Which might mean that they don't mind, understand what they're buying and are happy about it. Or it might mean they aren't the type to complain, but will make a mental note to turn it off next time. Or it might mean they haven't realised what isn't covered, because they haven't read the exclusions and won't find out until/unless they make a claim and find it's perhaps not covered. Or it might mean that those that really object haven't bothered to order or have gone elsewhere.

What it certainly doesn't prove is that everybody is happy with things as they are. But of course, the majority might well be happy. Maybe those that are unhappy with it aren't numerous enough to matter. That's your call.

[Chris P]

how1

If you have anything constructive to reply with please do so.

Clearly Scansure is not for you so don't use it, I'm sure by now it's clear how to opt out.

Yes I work for SCAN, I'm right not becuase I work for SCAN, becuase the FACTS tell me so, if they change then we will work to resolve any issue's brought forward...

It's clear to me now, your just here to slate the service and have nothing really useful to say - A real assett to the debate.

Regards

[Saracen]

I am not a very regular poster on this forum and I dont know who you are Saracen, but you, as an admin are not a very good diplomat - its not always about proving who is wrong and who is right - a good forum is about helping eachover and your last posts in this thread dont add anything new or helpful to whatever has been said - give the guys a break eh? its a new service and the constructive criticism has been provided - the management is watching, so lets see what will happen - will it be taken on board or not.

Now in regards to your comments about criminal offence, maybe you meant to say civil offence?...
Even is Scan were to be negligent and not show the insurance terms and conditions on their website, this would be matter for civil courts.

If I'm posting as an admin, Vadim, then I'm posting on behalf of Hexus, on matters that the mod/admin team are responsible for, and post accordingly. But most admins and mods here are just unpaid forum members doing any moderating as a volunteer service when we've been invited to do so by the forum owners. As such, we're members first.

I don't work for Hexus, and I don't work for Scan. As an individual, I post MY opinion, and I don't post "diplomatically" if by that you mean, don't ruffle feathers when I disagree with them. If I disagree with what Scan do, I'll say so. If I disagree with Hexus, Similarly, I'll say so. On occasion, I have done exactly that.

And the guys that own Hexus know me, and know my stance on that. If I'm saying anything they consider to be incompatible with the role as admin, they can remove me, or they can tell me that and I'll step down, and do it without any rancour or resentment. If they wanted "yes men" who always just tow the company line, they asked the wrong person to be an admin. I've told DR that directly, and he;s quite happy with me as I am, which is giving my opinion, in my way, as and when I feel the need to. And if I ever thought that expressing my opinion and acting as an admin were incompatible, I'd step down myself .... and express my opinion.

So as mods or admins, and as members, we're entitled to express an opinion, just like any other member. What makes you think I'm trying to be diplomatic? While I have no problem with Scan offering any product or service they like, I do have a problem with the way this one has been done, mainly in that it's added automatically. I have a problem with ANY retailer that adds stuff to my shopping basket automatically. And I see no reason not to say so, and certainly not because I'm a Hexus admin. That doesn't change the fact that I am a member with an opinion. Whether Scan agree or not, or whether they change anything or not is of course entorely up to them.

But if, as you appear to be suggesting, I ought to just gag myself and not post how I feel I need to because there's some arrangement between Scan and Hexus, well, you clearly don't know me very well.



And no, I most certainly didn't mean it was a civil issue, though it might be that too. If it was a civil matter, company officers wouldn't be subject to fines or prison, and they are. But again, for the record, I'm NOT saying anything Scan have done falls in this category, merely that IF they were hiding material information (that meant consumers made different economic decisions), as Chris seems to think I implied, they would be.

Frankly, if I thought that were the case, then I'd have had that conversation with Scan privately and suggested they might like to check out what they're doing in the light of the relevant legislation in case they are. But I wouldn't be accusing them of it on here, not least because it would potentially be defamation.

[how1]

how1

If you have anything constructive to reply with please do so.

Clearly Scansure is not for you so don't use it, I'm sure by now it's clear how to opt out.

Yes I work for SCAN, I'm right not becuase I work for SCAN, becuase the FACTS tell me so, if they change then we will work to resolve any issue's brought forward...

It's clear to me now, your just here to slate the service and have nothing really useful to say - A real assett to the debate.

Regards

Oh, upset the apple cart have i? Don't like being pulled up on how unfair the Opt-out process is?

The facts might be right but the process is definitely 'WRONG' as it is not a professional way to get people to buy the Scansure product!

I am not here to slate Scan, only to critisise the Scansure procudure of the stupid 'opt-out'. Who came up with that money making idea then? If you say it is not a money making idea then i would expect Scan to change it so that it is an 'Opt-in' option.

I have nothing useful to say in 'Your' eyes as i am not arguing 'With you'. It is clear you don't like anyone critising anything about the company, Scan, that you work for!!

You are coming out as extremely defensive all the time!! Look at your unfounded comments against Saracen! He is only here to point out what he feels about the product too!! It is a debate. We can't all agree with you mate.