News - Sony and BBC clash over PS3 problems

[TheAnimus]

Also we need to look at the total happiness of the users.

pretend these numbers are true, its the concept i'm going on about:
0.5% of PS3 fail
40% of 360 fail.

90% of 360 failures are fixed quickly with the owners happy.
10% of PS3 failures are fixed quickly with the owners happy.

that leads us to conclude that 4% of 460 are unhappy. And 0.45% of PS3 owners are un happy.

[watercooled]

Also we need to look at the total happiness of the users.

pretend these numbers are true, its the concept i'm going on about:
0.5% of PS3 fail
40% of 360 fail.

90% of 360 failures are fixed quickly with the owners happy.
10% of PS3 failures are fixed quickly with the owners happy.

that leads us to conclude that 4% of 460 are unhappy. And 0.45% of PS3 owners are un happy.

How do you know people with working consoles are happy with it?

[TheAnimus]

unhappy = ranting on forums
happy = playing games, getting on with life etc

[sp3n]

on 360s RROD only happens to heavy users. So i dont see how this is a direct comparison to PS3s issues.

If your a heavy user then expect something to fail, since you cant make something that will last very long under tha kind of use.

that is absolutely ridiculous, my 360 lasted 3 months after playing it about 10 times...
its easily a direct comparison because i play my ps3 almost daily and it hasn't had a single problem in close to 3 years

[watercooled]

unhappy = ranting on forums
happy = playing games, getting on with life etc

Not necessarily - the vast majority of console owners won't talk on a forum...
Also about the RRoD only happening to heavy users, no that's not correct - the YLoD on the PS3 isn't due to heavy use either. I had a 360 get RRoD when it was a few months old but as mentioned this problem is all but fixed in newer revisions, despite what PS3 fanboys like to say/think. My friend who owns a PS3 and plays it very rarely (due to having a 360 he prefers) it failed in the space of a few months. The replacement failed just outside of the one year warranty period so Sony effectively told him to get lost...

[shaithis]

I'm happier with my 360 then my PS3 and i've had 2 360s RRoD and the PS3 has never hiccuped.

Yes, the 360 is a pain, I treat them with kid gloves, I dread the day that my US import elite dies as well :S but the bottom line is, the 360 gets considerably more use then the PS3......in fact, now that I have finally built a HTPC, I am wondering what use the PS3 is, other then a dust-magnet....

So, happiness does not have to be linked to failures...

[TheAnimus]

Not necessarily - the vast majority of console owners won't talk on a forum...
Also about the RRoD only happening to heavy users, no that's not correct - the YLoD on the PS3 isn't due to heavy use either. I had a 360 get RRoD when it was a few months old but as mentioned this problem is all but fixed in newer revisions, despite what PS3 fanboys like to say/think. My friend who owns a PS3 and plays it very rarely (due to having a 360 he prefers) it failed in the space of a few months. The replacement failed just outside of the one year warranty period so Sony effectively told him to get lost...

I'm not a fan boy, i'm as a mod changed, so i can't, a Seething Cauldron of Hatred.

RRoD rates where higher. Deal with it. This isn't a hard thing to debate, just search for it on here hexus.

You could argue that the demographic who own PS3 are less likely to post on the internets about their worries, but when you look at who buys them there is a large overlap.

You just have to look at the two consoles side by side, the PS3 which costs a lot more, also has a much better build quality. Who would have thought?!

And as i tried to explain with some very basic maths, a company that has awful control process even if its just on one batch, needs excellent customer service. Where as a company that has a VERY low failure rate, can just tell punters to go stick their head in a pig. This makes logical sense that it can achieve the overal statisfaction.

The logic is flawless, the input percentages are made up!

[watercooled]

I'm not a fan boy, i'm as a mod changed, so i can't, a Seething Cauldron of Hatred.

RRoD rates where higher. Deal with it. This isn't a hard thing to debate, just search for it on here hexus.

You could argue that the demographic who own PS3 are less likely to post on the internets about their worries, but when you look at who buys them there is a large overlap.

You just have to look at the two consoles side by side, the PS3 which costs a lot more, also has a much better build quality. Who would have thought?!

And as i tried to explain with some very basic maths, a company that has awful control process even if its just on one batch, needs excellent customer service. Where as a company that has a VERY low failure rate, can just tell punters to go stick their head in a pig. This makes logical sense that it can achieve the overal statisfaction.

The logic is flawless, the input percentages are made up!

I wasn't calling you a fanboy I'm just saying they often throw up RRoD. I'm no fanboy myself but I very often come across PS3 fanboys who start ranting for no reason whatsoever - often over XBL chat - go figure...
Anyway, yeah RRoD rates were higher and at no point did I deny/attempt to debate that, why would I since it's true? TBH though I don't think most people who go out to buy a console care much about build quality - they are more likely (assuming they have no brand loyalty) to go for a cheaper console which has a wider selection of games, and their friends are more likely to have.

[paulie111]

there was an article in the telegraph recently about a chap who took tesco (i think) to court over a faulty fridge/cooker (cant remember) citing a eu law that states all electronic goods sold in the EU must have a minimum 24 month warrenty and he did win