News - Over 20% of iPhone owners regret purchase, reveals survey

[HEXUS]

1 in 5 iPhone owners not entirely happy and some even jealous of other smartphones.

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[shaithis]

My guess.....90%+ of those polled didn't have a requirement for a smartphone.

As much as I love to bash Apple (and in particular, the iPhone) - I think this is a clear case of user stupidity and/or "keeping up with the jones"

[Unique]

so basically the vast majority of iphone buyers were happy?

i saw another poll today that said nearly 40% of people were unhappy with something, and went on about what it was, oblivious to the fact that meant that most people were happy with it

[Stoo]

JD Power disagrees with that survey:

http://www.jdpower.com/Electronics/r...28volume-2%29/

I know which survey I'd trust

Lies, Damned Lies, and Statistics

[aidanjt]

JD Power disagrees with that survey:
http://www.jdpower.com/Electronics/r...28volume-2%29/

[aidanjt]

My guess.....90%+ of those polled didn't have a requirement for a smartphone.

As much as I love to bash Apple (and in particular, the iPhone) - I think this is a clear case of user stupidity and/or "keeping up with the jones"

Or 20% bought into the hype, applied experience-based critical thinking post purchase, and realised it wasn't that great after all.

[Rob_B]

I bought a HTC Desire, it sucked, I regret ever buying it, can I be added to the relevant Android survey please?

So, out of the 20%...

- Jealous of rival smartphones (43%)
- Battery life (25%)
- Lack of 'buttons' (13%)
- Difficulty using emails (8%)
- Unhappy with functionality (5%)

Lack of buttons? What? You didn't realise until you opened the box?

So actually less than 10% are 'jealous of other smartphones' whatever that wide-ranging comment means. Does that include being jealous of other iPhones? I have a 4, I'd like a better camera like the 4S has.. "oh noes I'm jealous".. Try and find any consumer item that a %-age of buyers don't have some sort of issue with - I dare you.

"Smartphone envy is something that many phone owners experience, but few will admit to, because everybody wants to believe that they own the 'best' phone on the market" said Mark Owen, owner of GoodMobilePhones.co.uk.

So less than 10% of iPhone users, how do WP7/Android users compare?

Pants survey by a dodgy sounding site (that currently wont even load)

[aceuk]

Wasn't there another survey recently which said a lot of smartphone users don't install software updates? Could explain why some people complain about about battery issues?

[Anusha]

my only regret at the moment is it (4S) being carrier locked. >_<

[crossy]

My guess.....90%+ of those polled didn't have a requirement for a smartphone. As much as I love to bash Apple (and in particular, the iPhone) - I think this is a clear case of user stupidity and/or "keeping up with the jones"

+1 on this - got to say that you'd probably find the similar percentage expressing those sentiments if you asked Windows7Phone/Android/Blackberry/PalmPre users. I'd politely suggest that Apple's "dissatisfaction" ratings might be a smidgeon higher because of their higher profile. E.g. the current 4S adverts seem to suggest that the camera will replace a "proper" digital camera (it won't!) and that Siri will do everything except make your tea and wash your socks.

I remember the furore on the SonyEricsson site when they delayed the 2.1 update - heck, I'd be surprised if as much as 10% of the folks on there didn't regret buying an Xperia, and quite a few stated that they'd fervently wished they'd picked an Apple instead.

Like you, much as I like to diss the Apple when the deserve it, in this case they don't. Dumb users doesn't necessarily mean a poor product.

[Monkeysweat]

Well, they always say the grass is greener,,

I bought a 4s for my wife,, I'm waiting on the Nexus here in Canada,, the only 2 things I don't care for with the 4s is the lack of flash and the software wall apple has built (used to it already because of the Ipad,,, I can reason for being jealous of other smart phones (screen size) , but I think all the other reasons are pretty trivial,,

battery life--> check your back ground apps in the app switcher, quite easy to have 40 apps running at one time,, maybe that's what is sucking back the juice,, my wife has never had her battery run out within a regular days use, which is very heavy on internet, texting and gaming -- if you compare battery life on an iphone to any other phone that can do the same amount of work, the iphone will win every time.

--lack of buttons?? - if you wanted more you shoulda bought a blackberry,, android is trying to go no buttons

--emails?? it is about the same difficulty,, if not easier to setup emails on an iphone than just about any other device,, we have 4 email accounts linked in to the phone without issues.

--lack of functionality?? other than flash, which you shoulda known already,, there are like a zillion apps in the store,, try that with ANY other platform,, only things you'll be missing other than flash is a niche product.

[redddraggon]

--lack of functionality?? other than flash, which you shoulda known already,

I bet a good proportion of "normal non-techy" people don't even know what flash really is, never mind whether or not a handset runs it or not.

[Hicks12]

Well, they always say the grass is greener,,

I bought a 4s for my wife,, I'm waiting on the Nexus here in Canada,, the only 2 things I don't care for with the 4s is the lack of flash and the software wall apple has built (used to it already because of the Ipad,,, I can reason for being jealous of other smart phones (screen size) , but I think all the other reasons are pretty trivial,,

battery life--> check your back ground apps in the app switcher, quite easy to have 40 apps running at one time,, maybe that's what is sucking back the juice,, my wife has never had her battery run out within a regular days use, which is very heavy on internet, texting and gaming -- if you compare battery life on an iphone to any other phone that can do the same amount of work, the iphone will win every time.

[ Iphone wont win everytime, try beating something like the motorola atrix or whatever with their 1800mAH batteries while doing the same thing.... you cant, not with the 4s anyways with the new hardware which is level with most phones now. My mates iphone 4 doesnt last the day, yet my O2x lasts almost 3 days doing similar things...]

--lack of buttons?? - if you wanted more you shoulda bought a blackberry,, android is trying to go no buttons
[COLOR="rgb(255, 140, 0)"][agreed with this one, lack of buttons is pure idiocy from a response view, however id like to point out that android is not going this route, unless you have some indepth knowledge about this? Happy to be proved wrong but all android phones have more than one main button and 3 - 5 is the norm on the botton of the device (where as apple is one ofc )][/COLOR]

--emails?? it is about the same difficulty,, if not easier to setup emails on an iphone than just about any other device,, we have 4 email accounts linked in to the phone without issues.

[COLOR="rgb(255, 140, 0)"][pretty much agreed here too, cant see how its hard to setup emails on any device... my o2x was setup within 30 seconds, logged into my gmail account to sync contacts etc and boom email was setup same time, had my MS outlook address setup shortly after as i have to enter that manually (silly university has some weird system settings lol). I think its just users being stupid but you will get this with any device unfortunately.][/COLOR]

--lack of functionality?? other than flash, which you shoulda known already,, there are like a zillion apps in the store,, try that with ANY other platform,, only things you'll be missing other than flash is a niche product.

[[COLOR="rgb(255, 140, 0)"] Are you saying that all platforms are equal in capabilities? Not true, does the 4s have hmdi streaming? no and there are ofc alot of other things that are restricted due to the close system. Surprised it didnt have flash tbh! However it depends on the what the user wanted and if im honest its stupid for that response as surely anyone who bought a 4s would have known the limitations etc? ][/COLOR]


overall its a stupid survey, as once said... statistics can be made to show anything.

[Saracen]

....

I know which survey I'd trust

Lies, Damned Lies, and Statistics

That.

Trusting any survey implies either a considerable degree of faith in both the motives and competence of those conducting the survey, or it requires both a considerable amount of detail on how the survey was conducted, and the expertise to spot the potential for mistakes, such as unintentional built-in bias in sample selection.

Or actually, there's a third way to trust surveys, and that's be to sufficiently uneducated in statistics as to not realise how you can be either misled or misinformed, whether deliberately by someone with an agenda, or unintentionally by simple incompetence.

[miniyazz]

battery life--> check your back ground apps in the app switcher, quite easy to have 40 apps running at one time,, maybe that's what is sucking back the juice,, my wife has never had her battery run out within a regular days use, which is very heavy on internet, texting and gaming -- if you compare battery life on an iphone to any other phone that can do the same amount of work, the iphone will win every time.

Being on call for a few days over the weekend meant I didn't have much time to use my phone (Desire HD), and was too tired to be bothered plugging it in to charge when I got home. So, 60 hours later (2 and a half days) I finish the on call, I check my battery... 45%. Try doing that with an iphone

To clarify further, my place of work has no signal so my phone automatically turns off automatic synching and data connectivity so it wasn't continuously being kept alive by various email and other programs trying to connect to the interwebs. But to achieve anything like that battery life with an iphone, I would have had to enable airplane mode, which would have prevented me receiving calls/texts.

[Biscuit]

i thought you could enable/disable things individually on iPhone it was just a bit more involved than the simple swipe and press on android.