I've got my MAC code from my present ISP. However I tried to use it but was told by AOL (who I'm moving to) that the MAC code was not correct, it was not long enough.
So I e-mail my present supplier and they have replied but with the same code.
AOL told me the code needs to be 12 digits followed by a / and then five digits
so: XXXXXXXXXXXX/XXXXX
However my code is only 11 so i could not complete the switch to AOL.
Does anyone know if the MAC code HAS to be 12 digits? or was the AOL person incorrect?
Thanks


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