I'm really peeved with my BT broadband service. Less than 4 months into an 18 month contract for BT's flagship unlimited product, I'm already onto my 4th Homehub having had the previous three replaced due to two Homehubs having wireless range issues (one less than 2metres!), dropped wired connections and their BB phone service persistently falling over. These have been genuine issues affecting more than one of my systems and not something daft that I have configured incorrectly. My missus lost the plot and tried to cancel but as expected was met with the "MAC will cost you the remaining term" response.
It's all very well having reasonable freephone BB support but I am weary from the amount of time I have spent resolving the issues with BT support (and the death-by-verbal from frustrated teenagers!) , and have now just lost faith in this product.
What's the best way to legitimately escape from the contract? Downloading massive amounts of data during the day for example (don't want to invoke fair-usage policy breaches). Effectively, I probably need to show BT have breached their t&c's, or do something that entices BT to breach their t&c's.
Any suggestions very welcome.