Quote Originally Posted by Abhik262 View Post
So should i wait 20 days and see what happens?

But the problem is that the speed has never exceeded past 3 Mbit and so i am strongly considering moving to virgin, with their optical fibre, if my phone line is limiting me to 3.5mbit.

Whats the cheapest way i can get the 10mbit package? Are there any special deals or is there only one way to order?

Thanks everyone for your help so far, it has been much appreciated. Weve been with sky for 10 years and would have hoped for a little better customer care then having to wait 3 weeks to find they cant (or dont want) to do anything about it. getting 3 out of 16 mbit is pathetic.
How is it the fault of SKY if you line is only capable of 3.5MB?
They didnt install your phone lines or decide how far away your house is from the exchange.

As for 'getting what you oay for', this is more of a case of you are paying for a truly unlimited service.