8800GT warranty

[cabooseUK]

Well i have just bought a BFG 8800GT OC GPU, the main reason i bought this specific card was because of the lifetime warranty (although i do remember reading somewere that the warranty is actualy only valid for something like 200 years ) well back on track, i also bought a aftermarket cooler and intend on overclocking the card and wanted to know, if i install the after market cooler will it void my warranty im guessing it will. And another quick question lets say hypotheticaly i did overclock it and it happens to break if i stuck the original cooler back on and sent it back to BFG would they be able to tell that i removed it and not replace it with a new card?

[Webby]

Will they be able to tell you removed the stock cooler...

Yes if the are...
Warranty stickers on it
Marks on any of the screws from tightening/loosening
Different thermal paste has been used to reapply the cooler

Will your warranty be void if you remove the cooler and put an after market cooler on instead I would say yes but that could be a question for them. Oh and if you overclock it you void the warranty anyway.

[GSte]

....and if you live in the EU the warranty is only actually ten years. BFG would like give us lifetime as would EVGA, but EU law prevents it

[Saracen]

....and if you live in the EU the warranty is only actually ten years. BFG would like give us lifetime as would EVGA, but EU law prevents it

Where did you get that from ... because it's news to me.

The only EU regulations I'm aware of in relation to warranties aren't actually about warranties at all, but about the time period within which you can bring a legal action ... i.e. the equivalent of the time period under which you can bring Sale of Goods Act cases in the UK. Here, it's 6 years (5 in Scotland, IIRC), but across the EU there was a wide variety.

So the EU stipulated it at two years.

Since, I've seen a lot of people talk about two-year EU warranties, but that isn't what that directive said. It's merely the minimum period within which you states must allow people to take court action, but there's nothing in that Directive that said it can't be longer than that ..... and since the UK already exceed it, it made NO difference here.

If there's something from the EU that prevents a manufacturer offering additional coverage to that that existing consumer law provides, it's certainly news to me. So if there is something, I'd like o know about it.

[Acksaw]

If I recall correclty, BFG don't allow you to change the cooler and retain the warranty, however, XFX and EVGA both do.

[Webby]

If I recall correclty, BFG don't allow you to change the cooler and retain the warranty, however, XFX and EVGA both do.

That is the sort of thing that should be in big bold letters on the front page of the respective websites

"We allow after market cooling!"

Of course I guess it has the stipulation that if you damage the card due to removal of the old cooler or improper installation of the new, that is your fault! And I would guess that damage from overheating if you have used an insufficient cooler would also not be covered.

I would guess this is why most companies don't cover for after market coolers, too many variables outside of their control.

[GSte]

Where did you get that from ... because it's news to me.

The only EU regulations I'm aware of in relation to warranties aren't actually about warranties at all, but about the time period within which you can bring a legal action ... i.e. the equivalent of the time period under which you can bring Sale of Goods Act cases in the UK. Here, it's 6 years (5 in Scotland, IIRC), but across the EU there was a wide variety.

So the EU stipulated it at two years.

Since, I've seen a lot of people talk about two-year EU warranties, but that isn't what that directive said. It's merely the minimum period within which you states must allow people to take court action, but there's nothing in that Directive that said it can't be longer than that ..... and since the UK already exceed it, it made NO difference here.

If there's something from the EU that prevents a manufacturer offering additional coverage to that that existing consumer law provides, it's certainly news to me. So if there is something, I'd like o know about it.

The EVGA European customer services bloke...... I was very surprised myself as all RAM comes with lifetime warranty. It's possible he was talking nonsense, to cover up EVGA's own policy that is weighted in favour of the yanks. I'll try and dig up the e-mail.

[GSte]

Yeah, here we go:

-----Original Message-----From: G Ste [mailto:*****@hotmail.com] Sent: 06 June 2007 13:38To: Lrossiter@evga.comSubject: EVGA warranty

Hello, Today I purchased an EVGA 8800GTS graphics card. On the website I purchased from it was advertised as having lifetime warranty, but when the product arrived there were stickers on the outer box covering over the words 'lifetime warranty' and saying '10 year warranty'. Please could you let me know which of these is correct and why there is the discrepancy? Regards, G Ste


Hi Gareth, Seems like someone made a mistake... all EVGA products come with a 10 yearwarranty in Europe, in America they have life time warranty's, but NOT inEurope. The reason for this is: No manufacture of IT products can give a warranty longer than 10 years,within the European Union. This was a law passed by the EU. So in short you have a 10 year warranty, not a lifetime warranty. I haveinformed Scan to change their site and update the warranty information. I hope this has not caused to much of a bad taste in your mouth, but itlooks like a simple human error when up loading the information on the Scansite. If you need any further help, please come back to me. Lee EVGA -----Original Message-----From: G Ste [mailto:*****@hotmail.com] Sent: 06 June 2007 17:21To: lrossiter@evga.com