Results 1 to 4 of 4

Thread: RMA - Retailer or Manufacturer?

  1. #1
    Senior Member RoGuE|SaBeR's Avatar
    Join Date
    Jul 2003
    Location
    Edinburgh
    Posts
    1,066
    Thanks
    1
    Thanked
    0 times in 0 posts

    RMA - Retailer or Manufacturer?

    Have a 200Gb Maxtor Drive for a system build which is basically DOA, throwing up errors in the Maxtors utilities and says its time to RMA it.

    It was bought from Dabs but would I be better going through Dabs or straight to Maxtor for the replacement? I'm thinking Maxtor but is there anyone with any experience that could shed light on the situation?

  2. #2
    Senior Member
    Join Date
    Apr 2005
    Location
    Manchester
    Posts
    394
    Thanks
    10
    Thanked
    9 times in 9 posts
    • dodgybob's system
      • Motherboard:
      • A8N-SLI Premium
      • CPU:
      • Opteron 170 @ 2.7 Ghz
      • Memory:
      • 2x 1GB OCZ Platinum Rev 2
      • Storage:
      • 1x 320GB WD & 1x 1TB Samsung F1
      • Graphics card(s):
      • X1950pro
      • PSU:
      • 500W Seasonic S12-II
      • Case:
      • P182B
      • Operating System:
      • Windows 7 Home Premium
      • Monitor(s):
      • Samsung SM 2443BW
      • Internet:
      • 8 Mbit
    I don't know how good Dabs are these days at returns but about 3 years ago I had a faulty CD-RW drive from them and it took them months to replace it. But that may have been down to stock issues as I bought a 32x drive and the eventual replacement was a 52x drive. I think it was the time when speeds were shooting up and stock was changing rapidly so they never had a direct replacement available and bit the bullet in the end sending me the 52x drive.

    I had a couple of faulty seagate 120gb sata drives in the summer from microdirect which were pretty much DOA and they replaced them in house very quickly as they were recent purchases like yours. So I guess it might be worth trying Dabs as they are recent purchases although I'm quite new here so I'd wait until someone more senior advices you. Good luck with replacements

  3. #3
    wibble
    Join Date
    Aug 2003
    Posts
    941
    Thanks
    0
    Thanked
    0 times in 0 posts
    I always RMA straight to the manufaturer - Maxtors RMA is in Ireland and the service is quite quick, my last RMA to them was under 2 weeks turn around, which is not bad.

    https://www.maxtor.com/en/support/service/rma/create/

    They also do an "Advance RMA" where they will send you a new drive before they receive and test the faulty one (they require cc details for this but don't charge it unless they don't receive the drive within 30 days) received an advanced drive from them in 2 days last time

    edit: just seen, you're in N.Ireland, RMA to Maxtor would prob be quicker than dabs then.
    Last edited by skattrd; 16-04-2005 at 04:49 PM.
    Wibble

    Currently wanted:
    DVB- satellite pci card

  4. #4
    Senior Member RoGuE|SaBeR's Avatar
    Join Date
    Jul 2003
    Location
    Edinburgh
    Posts
    1,066
    Thanks
    1
    Thanked
    0 times in 0 posts
    Ta for the info

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. How to RMA your not so "Golden Sample" Pulp Fiction Style
    By BlackSheep in forum Graphics Cards
    Replies: 6
    Last Post: 27-08-2004, 11:41 PM
  2. Ebuyer RMA's
    By Lexeus in forum Retail Therapy and Bargains
    Replies: 34
    Last Post: 13-02-2004, 10:00 PM
  3. Gainward RMA -> COMPLETED
    By blockers in forum Graphics Cards
    Replies: 3
    Last Post: 29-12-2003, 05:23 PM
  4. Is my 3DMark2001 score a bit low?
    By quarryman in forum Graphics Cards
    Replies: 81
    Last Post: 10-12-2003, 02:27 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •