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Thread: Seagate's HD RMA service?

  1. #49
    Ive got 10/40w for blood... THCi's Avatar
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    Funny thing is my 7200.10 drives seem stable as a rock, good reports from SpeedFan-had 2 of em for about 9 months.

    Those who have had a few drives die-do you provide cooling to the drives?

  2. #50
    Pedandic mo-fo IAmATeaf's Avatar
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    Quote Originally Posted by THCi View Post
    Funny thing is my 7200.10 drives seem stable as a rock, good reports from SpeedFan-had 2 of em for about 9 months.

    Those who have had a few drives die-do you provide cooling to the drives?
    I had my drives mounted in the disk tray at the bottom of my Lian Li case where a pair of 80mm fans blow air over them so don't think for me it's a cooling problem.

  3. #51
    Senior Member this_is_gav's Avatar
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    Quote Originally Posted by IAmATeaf View Post
    I had my drives mounted in the disk tray at the bottom of my Lian Li case where a pair of 80mm fans blow air over them so don't think for me it's a cooling problem.
    Likewise (Lian-Li with twin 80mm fans)

  4. #52
    Grumpy and VERY old :( g8ina's Avatar
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    I sent back a faulty Seagate 300GB SATA yesterday, and have just had my received acknowledgement email.

    Fingers crossed. Will keep this thread posted with progress.

    One thing though - I had no luck whatsoever in DLing Seatools. The Floppy creator is no good as I no longer have a floppy in the system, and the CDROM ISO was all but empty, only a couple of text files and a PDF. Where's the flipping test software ?
    Cheers, David



  5. #53
    HEXUS webmaster Steve's Avatar
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    g8ina - the software is in the boot image on the ISO... burn it to disc and boot from it
    PHP Code:
    $s = new signature();
    $s->sarcasm()->intellect()->font('Courier New')->display(); 

  6. #54
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    Or download Ultimatebootcd

  7. #55
    Grumpy and VERY old :( g8ina's Avatar
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    Quote Originally Posted by Steve View Post
    g8ina - the software is in the boot image on the ISO... burn it to disc and boot from it
    hehe, yeah, I do know how to mount or burn an ISO It had budder all in it is what I'm saying No Seatools!
    Cheers, David



  8. #56
    HEXUS webmaster Steve's Avatar
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    But did you boot from it or just open it in explorer?
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  9. #57
    Grumpy and VERY old :( g8ina's Avatar
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    It wouldn't boot AND I looked at it in explorer. Didn't look like anywhere near enough "stuff" to be either a version of DOS or Seatools. What am I supposed to see as a file list then?
    Cheers, David



  10. #58
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    Is it actually okay to return HDD in bubble wrap and a jiffy bag or something along these lines? I don't want to send it off and then have it rejected for not being correctly packaged?

  11. #59
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    Quote Originally Posted by handmadetsunami View Post
    Is it actually okay to return HDD in bubble wrap and a jiffy bag or something along these lines? I don't want to send it off and then have it rejected for not being correctly packaged?
    I recently returned a HD to Seagate - they would have rejected the HD had I packaged it the way you've posted above.

    Their T&Cs clearly state that.

  12. #60
    Pedandic mo-fo IAmATeaf's Avatar
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    Quote Originally Posted by handmadetsunami View Post
    Is it actually okay to return HDD in bubble wrap and a jiffy bag or something along these lines? I don't want to send it off and then have it rejected for not being correctly packaged?
    I've always sent mine in a proper box, although the last 2 I put in the same box and did bubble wrap 1 of them but made sure there was a layer of foam separating the drives as described in their RMA email they sent, I also OK'ed that I could do this with the person on Warranty so that I could have argued the toss should there have been a problem. Remember that the reason they put the clear packing instructions is so if you don't abide by their rules then they may reject your RMA claim.

  13. #61
    Grumpy and VERY old :( g8ina's Avatar
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    Well, I'm quite happy today cuz I just received my replacement 300GB SATA drive. Posted last Tuesday (RMSD) and sent back via City Link. A Thai made drive, looks OK so far.
    Cheers, David



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    I do not have the original packaging and I cannot get hold of anything that they specify. I cannot find a number on there website from general queries either so I cannot phone them and ask them.

  15. #63
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    Quote Originally Posted by handmadetsunami View Post
    I do not have the original packaging and I cannot get hold of anything that they specify. I cannot find a number on there website from general queries either so I cannot phone them and ask them.
    Isn't there a link in their email to where you can buy a box?

  16. #64
    Grumpy and VERY old :( g8ina's Avatar
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    I have a spare box if you need it. PM me.
    Cheers, David



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