Seagate's HD RMA service?

[handmadetsunami]

Isn't there a link in their email to where you can buy a box?

It does, but they didn't get back to me. I had to ring around all of the local PC shops here (and there aren't many) and eventually one place said they had some spare so gave me one for free.

[amjedm]

..so gave me one for free.

Result

I wouldn't have thought of ringing local companies up.

[handmadetsunami]

Result

I wouldn't have thought of ringing local companies up.

Lol, I did put on a desperate voice.

[IAmATeaf]

Frakking Seagate, still waiting for my replacement, replacement drives, getting close to now being a bloody month since I shipped the original pair.

[Nookster]

I eventually got my replacement a few weeks back.

Sent to them on the 14th of January, eventually shipped on the 6th of March after I had to repeatedly tell them that my drive wasn't old Maxtor internal (which supposedly shared the exact same SN as my external Seagate according to their clearly messed-up info) after I had a few 'destroy or return at your expense' mails.

Waited, mailed them back for an update, told to wait a few weeks.

Mailed them yet again after a few weeks, to them be falsely accused by 'Jeanne' in CS of sending it to them after the 30 day RMA window, however, I keep all my mails,

Better yet she/he went on to say that it would be sent in a few days, even though I received a mail from STNL.CustServ@seagate.com only a few hours earlier saying that it had already shipped.

Replied with the shipping mail attached just to highlight how clueless they were, and got a snippy mail back stating how "...The work of our agent on your case has been totally coherent." and persisting with the bull about me sending the drive back too late. I'm not sure they even read your mails beyond the first line.

So just to rub it in, I replied with copies of my RMA issue and my item receipt acknowledgement, pointing out that 26 days is 4 less than 30. Asked where they got this notion from in the first place, and how long is the warranty on my replacement. Never got a reply. funny that.

My tip, keep all your mails, expect ignorance, an inability to acknowledge facts, and blind refusal to accept responsibility for their own screwups.

I won't even mention the tech support guy that failed to realise that Seatools for Windows was probably not the best method of reformatting when you don't run Windows - too late.

Coherent? Flipping coherent? I'm fairly confident that even in Amsterdam smoking on the job must surely be frowned upon

[IAmATeaf]

Well after a email yesterday I get a shipped email today so they should hopefully be here tomorrow or Saturday, here's hoping.

On an aside I actually dealt with Jeanne and found her very helpful.

[amjedm]

Well after a email yesterday I get a shipped email today so they should hopefully be here tomorrow or Saturday, here's hoping.

On an aside I actually dealt with Jeanne and found her very helpful.

Good news. I hope they're not DOA - good luck.

They may have decided to keep it simple by calling all ladies working in the department Jeanne

[IAmATeaf]

Good news. I hope they're not DOA - good luck.

They may have decided to keep it simple by calling all ladies working in the department Jeanne

Bloody hell DHL must be working at light speed as the drives have just been delivered Gonna leave them for a few hours to get to ambient temps before playing around with them.

They are both the latest 7200.10 250gb drives with perp recording, interestingly enough 1 is made in China and the other Singapore.

Now on what to do with them as I've already brought a 500gb drive to replace them, was going to RAID0 them but after reading about the pros and cons think I'll give that a miss. Yhink I'll keep 1 as my main OS disk, use the 500gb for data and flog the other to a friend as I'm sure 250gb will be too small for me in a years time and would rather have a larger 3rd disc.

[handmadetsunami]

So, the hard drive arrived today and I put into my machine, turned it on, oh joy of joys, a blue screen of death telling me my hard drive is corrupt. I waited a week to be sent a refurbished hard drive that is corrupt. Just what I want when I have coursework deadlines looming and I need my hard drive to work properly seeing as the other machine in the house is so bad that installing the program I need to use for my coursework would make it die.

To add to this, the only number I seem to be able to get hold of is a US number.

./grr

[IAmATeaf]

Download Seatools and see what that makes of the drive, seems as though the Seagate RMA process is very hit and miss in whether the drive you get back will actually work.

[g8ina]

http://www.seagate.com/www/en-gb/about/contact_us/
appears to show an 0800 number or have I misread it ?

Alternatively :

Sales-
Seagate Technology (Marlow) Ltd
Atlas House
Third Ave
Globe Park
Marlow
Bucks SL7 1LW
United Kingdom
Phone: 44-1628-890366
FAX: 44-1628-890660

hth

[handmadetsunami]

Weird. So last month both Maxtor OEM drives were coming up as Exchangable by Seatgate and under warranty. Now the older SATA-150 one is classed as OEM so need to return to place of purchase, while the newer SATA-300 is still exchanagable.

So you think bubble wrap will be accepted? Tried the UK company that sells the proper packaging that Seagate ask for, but they never got back to me.

I phoned up seagate when I had this problem and they said it would void my warrenty for sure. I ended up having to phone around all the local computer places in my area to see if they had any packaging. You might strike lucky and find somewhere that does.

[handmadetsunami]

Download Seatools and see what that makes of the drive, seems as though the Seagate RMA process is very hit and miss in whether the drive you get back will actually work.

I did this already and seatools just hangs or crashes out. I put another harddrive into my system and it runs that fine so its not that there is an error with any other hardware in my machine.

[jakc]

My 750GB Sata Barracuda Seagate failed. So applied for a RDA and accepted.

Need to now package it up and send to Coventry (Anyone have a phone# for coventry?) So bubble wraps not allowd.

From Segate:

- Enclose each drive in an ESD (electrostatic discharge) bag or in an anti-static plastic shell (SeaShell).
- Secure each unit in 2 inch-thick foam rubber in a corrugated box. Do not use peanuts, bubble wrap or newspaper. If packaging more than one drive, use a separate container for each drive.
- Print the order number on the outside of each box.

Ive got an anti-static bag, so was gonna slot it in there, and need to find some foam (anyone know where to get suitable foam in UK? And corrugated box? Ive got some empty boxes that are just your usual amazon boxes, will these suffice?

Whats the usual return-time on a drive? (piece of string?) Bit worried about all these reports about drives being returned DOA. Still, fingers crossed.

[acrobat]

holy god all this RMA'ing back to Seagate is making me REALLY uneasy I've got 3 drives and they are all Seagate Barracuda 7200.10 (one is that 750gig). I'm tempted to just buy some Western Digis and get backing up my stuff.. Does anyone happen to have one that has lasted more than a couple of years?

I have sent at least 10 drives back to Seagate with no compaints about there service or the quality of the replacements either.

Wow do you work with a lot of hardware or something? I hope you haven't just bought 10 and had to replace 10 yikes.

[this_is_gav]

Does anyone happen to have one that has lasted more than a couple of years?

The 7200.10s (the problem series) only came out in May last year.