Logitech MX518 serial number

[redsky009]

Hi

I've been having a few problems with my MX518 and am trying to get a replacement from Logitech, i left the mouse at my uncle's house off in the country the last time I was there and was just going to get him to give me the details so I could forward them to Logitech. I have the Part ID and the Model number but I need the serial number and he can't seem to find it on the mouse. I have the box here but can't find it on there either - can any MX518 owner's help me out here? What exactly should he be looking for, and is the serial number on the box anywhere?

Thanks!

[arbitor]

usually on the back of logi mice, you get p/n and then just below s/n...

[redsky009]

There is a M/N, a P/N and a PID - is the PID the serial number perhaps?

Wish I had it with me cos its hard to direct someone over the phone!

[arbitor]

just goive them all three lol, when i get back i can tell you what digit arrangement it should be?

[redsky009]

just goive them all three lol, when i get back i can tell you what digit arrangement it should be?

I'll give that a try - yeah the digit arrangement would be cool, thanks

What I have is PID: LNXXXXX

[MadduckUK]

mouse im using here (logitech pilot wheel) has :

M/N - M-BE58
P/N - 830395-0000
S/N - HCAxxxxxxxx

so the serial number is a long one with 3 letters at the start.

[redsky009]

mouse im using here (logitech pilot wheel) has :

M/N - M-BE58
P/N - 830395-0000
S/N - HCAXXXXXXXX

so the serial number is a long one with 3 letters at the start.

Thanks Madduck - I edited my post above as my uncle told me there is a PID which is LNXXXXX, so not as many numbers as yours, but that looks to be the most likely for the serial number... cheers for your help, I will see what Logitech support say about it

[redsky009]

Update: Sent that info to Logitech, and they replied today (nice and quick!) saying they have shipped out a replacement and that I just need to cut the usb plug and send that back to them, awesome! Now that's what I call customer service...

[arbitor]

yewh logitech are very good,

no limit to how many replacement pads they will give me for my g7, had about 8 now lol

[redsky009]

yewh logitech are very good,

no limit to how many replacement pads they will give me for my g7, had about 8 now lol

The feet pads? cool

The G7 looks really nice, if things didn't work out with my RMA I was going to get a G5 or a G7

[arbitor]

yeh they are good for that anything goes wrong they will send you it for free.

[silentvoice]

Out of interest, what was actually wrong with the mouse? I have a MX510. It's generally been fine - only had this weird clicking sound for a while (as if something underneath the button had broken) but that seems to have disappeared thankfully.

Still nice to know Logitech have good customer support if needed.

[redsky009]

Out of interest, what was actually wrong with the mouse? I have a MX510. It's generally been fine - only had this weird clicking sound for a while (as if something underneath the button had broken) but that seems to have disappeared thankfully.

Still nice to know Logitech have good customer support if needed.

That sounds like exactly what was wrong with mine, it would still click most of the time but sounded like something was broken... I would give their CS a call

I just received my brand new boxed replacement MX 518 from Logitech CS today, brilliant Another reason to buy Logitech