Extended Warranty question...

[Hover_Donkey]

Hi, just a quickie...

I bought my 3XS system in January and purchased an extra year of on-site warranty at the time.

Looking at some posts in this forum, it looks like I should have received a document by now from the on-site engineer company, but haven't received anything to confirm that I have an extra year on-site.

Is this normal?

Thanks in advance for your help...

[Philipp]

Hi Hover Donkey,

Please email me your invoice number, philipp@scan.co.uk

Ill get onto this right away

Cheers

[Hover_Donkey]

Thanks, Philip - email sent.

[Ben @ Scan]

Hi Hover Donkey

The Onsite company will forward any documentation to you soon, they are a little behind with it being the end/beginning of the financial year

The paperwork once received needs to be completed and posted back to them within the first 11 months of receiving the system

Cheers

Ben

[Hover_Donkey]

Hi Ben,

It's been a while since your last reply but I still haven't received any paperwork regarding my extended warranty.

Can you look into this for me, please?

Many thanks,

Mark.

[Ben @ Scan]

Hi

The Extended Warranty packs have been on back order and are coming directly from Burnetts, I have been in touch and they processed these last week to send out to customers, please let me know if you havent received yours by the end of this week and I will look into it

Regards

Ben

[Hover_Donkey]

Hi Ben,

Still haven't received my extended warranty pack. Could you please look into it for me?

Thanks!

[Ben @ Scan]

Hi Hover_Donkey

Please email your Invoice number to systemsupport@scan.co.uk I will chase this up with Burnetts for you,not sure whats happened

Regards

Ben

[Ben @ Scan]

Hi Hover Donkey

I am chasing this up for you with Burnetts the Extended Warranty company

I have sent you an email please respond to this confirming your address and contact number for their records

Regards

Ben