RMA refund...lost credit card during that time, so i'll never get the refund?

[mamboboy]

I phoned Scan last week to say that the card my pending refund is going to had been lost, and my bank has blocked it and sent a new one (with a new number). The CS person was adamant it would still go into my account - but it just isn't possible...anyone knows that! That case would be correct if it were a bank transfer, but credit card numbers (the last four digits) change when you get issued a new one.
The refund was issued around Sept 22nd I think, so I may as well give up hope of seeing the cash again right? Because I know what I will be told next - "you'll need to place another order for any money to be refunded to a different card"..sigh.

[david@scan]

Contact payments tomorrow and if theres been any issue - they can get this sorted for you.

[mamboboy]

Will I need to reorder though if it's not gone through? (which I'm 99% will be the case)

[david@scan]

Personally - I've no idea - but there's more than one way to sort a refund out.

[mamboboy]

Ok thanks David

I just phoned my bank and they actually said the refund should still go in because the accounts are still "linked". But she said there's no credits to the account pending at the moment. The refund was issued on the 29th or 30th I think. Shall hopefully find out tomorrow.

[Chris P]

When a card is cancelled or re-issued you can make new transactions, but you can refund to the card as your Bank confirmed they are linked..

If the refund was processed on the 29th you should expect the refund to be completed by end of tomorrow.

Best Regards

[mamboboy]

Cheers Chris, just checked my online banking and it went in today. So much for my '99% sure' eh?